Customer Support Specialist

hace 1 semana


Madrid, Madrid, España Tbwa ChiatDay Inc A tiempo completo

**About Auctane**

Auctane is a team of shipping and software experts dedicated to helping merchants move their ideas, dreams, and innovations around the globe. We're united by a passion to fuel commerce through exceptional delivery.

**Job Summary**

We're seeking a highly motivated Customer Support Specialist to join our Italian Market team. As a key member of our customer service department, you'll be responsible for providing exceptional support to our customers in Italy.

**Responsibilities**

* Attend live chats and respond to customer inquiries on the phone when necessary.* Support the sales team with queries related to customer service.* Be the first point of contact to handle and resolve customer complaints.* Provide friendly and efficient service, manage complaints, and resolve situations between customers and providers.* Respond professionally to inbound phone calls, chats, and emails - identify and escalate issues when necessary.* Compose thoughtful and accurate message responses.* Proactively and independently work to meet customer service KPIs.

**Requirements**

* Native or proficient level C2 in Italian.* Minimum of 2 years' experience working in customer service, ideally within the logistics sector.* Familiarity with online customer service platforms, including online chat and ticketing systems.* Strong communication and interpersonal skills.* Ability to work well under pressure and demonstrate empathy, kindness, and friendliness.* Ability to work in a fast-paced, dynamic environment and be solution-driven.

**Benefits**

* Competitive salary: €45,000 - €60,000 per year (dependent on experience).* Opportunity to work with a leading company in the shipping and software industry.* Collaborative and close-knit team environment.* Professional development opportunities.* Recognition and rewards for outstanding performance.



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