Global Business Travel Solutions Specialist

hace 4 días


Barcelona, Barcelona, España Softbank Investment Advisers A tiempo completo

Company Overview
TravelPerk is a pioneering SaaS business travel platform that empowers travellers while providing companies with control. Its all-in-one platform saves time, money, and hassle for everyone.

Job Description
We are seeking an experienced, hands-on Business Travel Solutions Specialist who is passionate about delivering exceptional customer experiences. As part of our Customer Care team, you will play a vital role in our company's growth and success.

About the Role
You will work closely with B2B customers to resolve booking issues, provide proactive support, and maintain high satisfaction standards. Your goal will be to ensure seamless travel experiences and foster strong relationships with clients.

Your Responsibilities

  • Support B2B customers in their business travels
  • Liaise with suppliers and partners to resolve booking issues
  • Keep high satisfaction standards and exceed customer expectations when managing bookings, queries, and requests
  • Resolve problems by applying established TravelPerk policies, procedures, and tactics
  • Stay up-to-date with new features and product launches in TravelPerk

Your Requirements
  • Excellent English, spoken and written
  • Proven experience working with Amadeus GDS Cars, Hotels, and Trains
  • Proven experience working with Amadeus GDS flights; another GDS will be a plus
  • Proven background working in the business travel industry is a plus
  • Proven experience going above and beyond to provide an amazing service to help customers

About You
You are an independent and autonomous individual who thrives in a fast-paced environment. You are passionate about delivering exceptional customer experiences and have a proven track record of doing so. If you are looking for a challenging and rewarding role, we encourage you to apply.

Salary: €40,000 - €60,000 per annum (dependent on experience)

About Us
At Softbank Investment Advisers, we are committed to helping businesses grow and succeed. We believe in fostering a positive and supportive work environment that allows our employees to thrive. If you are passionate about delivering exceptional customer experiences, we encourage you to join our team.

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