Director of Customer Retention

hace 1 semana


Marbella, Málaga, España Humankind Recruitment A tiempo completo

Job Title: Director of Customer Retention

About the Role:

We are seeking a seasoned retention and loyalty expert to lead our customer retention efforts. As Director of Customer Retention, you will be responsible for developing and implementing strategies to increase customer engagement and loyalty.

Key Responsibilities:

  • Develop and implement retention strategies to increase customer loyalty and engagement
  • Oversee the development and execution of loyalty programs, including rewards and discounts
  • Collaborate with cross-functional teams to ensure seamless execution of retention initiatives
  • Monitor and analyze customer data to inform retention strategies
  • Provide input into the CRM operating budget and oversee the efficient use of marketing spend

About You:

We are looking for a seasoned retention and loyalty expert with a proven track record of success in developing and implementing retention strategies. You should have excellent communication and leadership skills, as well as the ability to analyze complex data and make informed decisions.



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