Director of Retention and Loyalty

hace 1 mes


Marbella, Málaga, España Humankind Recruitment A tiempo completo
Director of Retention and Loyalty

Are you a seasoned marketer with a background in CRM and retention? We're seeking a Director of Retention and Loyalty to lead our retention programs and drive customer engagement.

As a key member of our marketing team, you'll oversee the strategy and implementation of retention programs, including loyalty, rewards, and gamification. You'll work closely with our Senior Director of Marketing and other directors to develop and execute a comprehensive retention strategy.

Key responsibilities include:

  • Developing and implementing retention strategies to increase customer engagement and profitability
  • Overseeing retention performance and establishing key performance indicators (KPIs)
  • Formulating strategies to achieve annual incremental sales, reduce customer churn, and maximize lifetime value (LTV)
  • Providing input into the CRM operating budget and overseeing the efficient use of marketing spend
  • Acting as a subject matter expert on increasing customer engagement and implementing rewards and discounts programs

We're looking for a leader with a blend of CRM, marketing, analytical, and communication skills. If you're passionate about customer retention and have a track record of success, we'd love to hear from you.



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