Customer Retention Marketing Specialist

hace 4 días


Marbella, Málaga, España 1-Tom-Plumber Columbus A tiempo completo

The Retention Manager role at 1-Tom-Plumber Columbus is a key position that requires a customer retention marketing expert to lead marketing strategies and support the overall customer retention marketing program.

Key Responsibilities:

  • Develop and execute loyalty strategies to support client brand retention efforts.
  • Take the lead on special projects designed to improve profitability of the active customer base.
  • Manage reward programs and ensure campaigns accurately reflect objectives, target groups, and ROI.
  • Conduct needs analysis through technology audits, content audits, process audits, and stakeholder feedback.
  • Identify new areas for improvement and development of lifecycle campaigns.

About the Role:

The ideal candidate will have an in-depth knowledge of customer journey optimisation best practices and experience in developing and implementing testing strategies across various channels.

What We Offer:

A dynamic and challenging role with opportunities for growth and development in a leading company.



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