Retention and Loyalty Expert
hace 4 días
Job Title: Director of Retention
About the Role:
Humankind Recruitment is seeking a seasoned retention and loyalty expert to lead our client's efforts in increasing customer engagement and profitability. As a key member of the marketing team, you will be responsible for developing and implementing retention programs that drive business growth.
Key Responsibilities:
- Translate vision and strategy into concrete, measurable goals and identify process improvements with clients, partners, and agency teams.
- Oversee retention performance and establish KPIs to measure success.
- Formulate strategies to achieve annual incremental sales, reduce customer churn, and maximize LTVs.
- Provide input into the CRM operating budget and oversee the efficient use of marketing spend.
About You:
We are looking for a seasoned retention and loyalty expert with a proven track record of success in developing and implementing retention programs that drive business growth. You will have a strong understanding of CRM, marketing, analytical, and communication skills, and be able to deliver highly personalized, real-time experiences for customers.
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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