Dutch Speaking Customer Support Representative in Barcelona
hace 15 horas
Job Description
We are seeking a highly skilled Dutch-speaking Customer Support Representative to join our team at Wibit Consulting & Services (Wibitcs) in Barcelona. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has a strong understanding of the automotive industry.
About Us
At Wibit Consulting & Services (Wibitcs), we pride ourselves on being a dynamic, creative team that values our employees' growth and well-being. Our company culture is built around collaboration, mutual respect, and open communication, making us an ideal place for you to develop your skills and advance in your career.
Key Responsibilities:
- Customer Inquiries: You will be responsible for handling incoming customer queries via phone, email, or chat, ensuring that user needs are met quickly and efficiently.
- Call Management: Accurately recording call details in our system, ensuring responses and resolutions meet the agreed Service Level Agreement (SLA).
- Product Knowledge: Staying updated on services and products, particularly those tailored to specific customer applications, to provide effective support.
- Escalation Handling: Escalating potential service issues to senior team members as needed to maintain smooth service delivery.
- Process Adherence: Following all project processes, procedures, and ensuring compliance with contractual SLAs.
- Team Collaboration: Supporting other team members in their absence and collaborating on projects when required.
- Administrative Tasks: Managing records related to holidays, sick leave, and overtime, and contributing to regular team meetings.
- Customer Satisfaction: Taking ownership of calls, progressing them to resolution or escalating them when necessary, while maintaining high-quality service standards.
Requirements:
To be successful in this role, you should have:
- Language Skills: Native or fluent in Dutch (verbal and written) and proficient in English (minimum B2 level).
- Experience: At least 1 year of experience in customer service is required. Experience in the automotive industry or familiarity with electric vehicles is a plus.
- Technical Skills: Strong competency in IT platforms (Windows, MS Office, internet configuration) and the ability to navigate technical systems effectively.
- Customer Focus: Excellent communication and customer care skills, with the ability to listen, understand, and address customer needs.
- Ownership: A proactive attitude with the capability to take ownership of customer inquiries and resolve them efficiently.
What We Offer:
We offer a competitive salary of €30,000 - €35,000 per annum, based on experience, skills, and performance, with an increased salary after 7 months. Additionally, you will enjoy:
- A Work Schedule: Monday to Friday, 8:00 AM - 5:00 PM for a balanced work-life routine.
- Paid Leave: 23 working days of paid annual leave.
- Positive Team Environment: Be part of a dynamic, creative team with a positive and friendly atmosphere.
- Growth Opportunities: Access to guidance and tools to help you reach your full potential and grow within the company.
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