Customer Relationship Specialist
hace 4 semanas
We are seeking an experienced and motivated Client Advisor to join our team at Diesel Iberia Store in Madrid Fuencarral.
As a Client Advisor, you will be the face of our brand, providing an exceptional in-store experience for our customers. You will be responsible for building strong relationships with our clients, understanding their needs and desires, and creating a personalized shopping experience that meets their expectations.
Key Responsibilities:
- Act as the client's advocate, ensuring their needs are met and their experience is exceptional.
- Welcome and assist each client, providing a warm and welcoming experience.
- Develop a deep understanding of our clients' desires, needs, and expectations, and use this knowledge to create a personalized shopping experience.
- Be a master at storytelling, using your passion for style and fashion to engage and inspire our clients.
- Deal effectively with customer complaints, escalating issues to the line manager when necessary.
- Demonstrate active leadership on the selling floor, driving individual and team objectives and being accountable for sales results.
- Be proactive in cross-selling with all departments, maximizing sales opportunities to achieve individual sales targets and KPIs.
- Prove brand and product knowledge, ensuring you are up-to-date with the latest fashion trends and competitors.
- Manage payment operations, including returns, refunds, remote sales, and tax-free transactions, in a punctual and accurate manner.
- Ensure the shop floor and visual display are maintained to the highest standard, complying with company operational guidelines and stock procedures.
- Contribute to maintaining a high level of security, being attentive to prevent product thefts and ensuring garments and merchandise are properly tagged.
- Think innovatively about how we can improve and generate new ways to engage with our clients, staying up-to-date with new fashion trends and competitors.
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
- Manage and drive sales by understanding client desires and creating a hand-crafted experience to achieve the best sales performance.
Key Requirements:
- Prior experience in sales roles, preferably in luxury fashion or retail companies.
- Passion for retail, customer service, and a commercial mindset.
- Excellent knowledge of the luxury sector and product sensibilities.
- Strong communication skills, with fluency in English and Spanish, and knowledge of a third language a plus.
- Strong competencies in decision-making, strategic thinking, financial acumen, innovation, focus on customer, and execution.
We believe in collaboration, trust, and courage. If you are passionate about premium denim and Diesel culture, and possess the skills and experience required, we encourage you to apply for this exciting opportunity.
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