Customer Engagement Specialist
hace 3 semanas
Horizons is seeking a Customer Engagement Specialist to join our team at Remote People.
About the Role
We are looking for a highly skilled Customer Engagement Specialist to join our team at Remote People. As a Customer Engagement Specialist, you will be responsible for building and maintaining strong relationships with clients, acting as the first point of contact for their needs.
Key Responsibilities
- Build and maintain strong relationships with clients, acting as the first point of contact for their needs.
- Ensure client satisfaction through effective communication, problem-solving, and issue resolution.
- Collaborate with Sales teams to identify upsell and cross-sell opportunities.
- Develop and maintain a deep understanding of our electronic FX liquidity management platform, as well as market trends and industry developments.
- Monitor and analyse client usage and performance metrics to proactively identify areas for improvement and optimisation.
- Provide training and support to clients, ensuring they have a clear understanding of the platform's features and functionality.
- Act as a liaison between clients and our internal development teams to ensure client feedback is incorporated into platform enhancements and updates.
- Maintain accurate and up-to-date records of client interactions and activity within our CRM system.
Qualification & Work Experience
We are looking for a highly skilled Customer Engagement Specialist with a Bachelor's degree in business, finance, or a related field, and at least 3 years of experience in a customer success or account management role within the electronic FX liquidity management industry.
Requirements
- Strong communication, problem-solving, and relationship-building skills.
- Excellent organisational skills and attention to detail.
- Strong analytical skills and the ability to interpret data to drive decision-making.
- Knowledge of electronic FX trading platforms and industry trends.
- Experience in the field of eFX trading and basic knowledge about FX.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
-
Customer Engagement Specialist Iberia
hace 4 semanas
Madrid, Madrid, España Ds Smith A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Engagement Specialist to join our team in Iberia. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, driving business growth, and delivering exceptional customer experiences.As a Customer Engagement Specialist, you will work...
-
Customer Engagement Specialist
hace 4 semanas
Madrid, Madrid, España Mystery Project A tiempo completoCustomer Engagement SpecialistOur client is a leading German multinational with EMEA HQ in Madrid.As a Customer Engagement Specialist, you will drive forward the digital services & solutions portfolio for the EMEA business unit.We are seeking a dynamic and enthusiastic individual to join our eBusiness team to support the implementation of Salesforce CRM and...
-
Customer Engagement Specialist
hace 7 días
Madrid, Madrid, España Johnson Controls, Inc. A tiempo completoJob OverviewSensormatic Solutions is a leading provider of retail technology solutions, helping retailers deliver personalized experiences to their customers. We are seeking a highly skilled Customer Engagement Specialist to join our team.Salary: $80,000 - $110,000 per year, depending on experienceAs a Customer Engagement Specialist, you will be responsible...
-
Digital Customer Engagement Specialist
hace 3 semanas
Madrid, Madrid, España Brambles A tiempo completoCHEP, a global leader in the supply chain and logistics industry, is seeking a highly skilled Digital Customer Engagement Specialist to join our team. As a key member of our customer experience team, you will be responsible for developing and executing online communication strategies to enhance customer engagement and satisfaction.Key...
-
Digital Customer Engagement Specialist
hace 2 semanas
Madrid, Madrid, España Salesforce A tiempo completoAt Salesforce, we're seeking accomplished professionals to join our team as Account Executives with a strong technical background and expertise in AI-driven solutions. In this role, you will be instrumental in driving revenue growth and fostering enduring client relationships while applying innovative technology that redefines customer...
-
Customer Engagement Specialist Iberia
hace 2 semanas
Madrid, Madrid, España Ds Smith A tiempo completoAbout DS SmithDS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. Our company plays a central role in the value chain across sectors including e-commerce, fast moving consumer goods and industrials.About the RoleAs a Customer Engagement Specialist Iberia, you will have the...
-
AWS Cloud Customer Engagement Specialist
hace 13 horas
Madrid, Madrid, España AWS EMEA SARL (Spain Branch) - G84 A tiempo completoAbout the RoleWe are seeking a highly motivated and results-driven individual to join our Global Marketing Response Center (MRC) team based in Madrid, Spain or Paris, France. As an AWS Cloud Customer Engagement Specialist, you will play a critical role in engaging with new and prospective customers in Spain and France, educating them about the benefits of...
-
Healthcare Engagement Specialist
hace 1 día
Madrid, Madrid, España IQVIA A tiempo completoJob Title:Healthcare Engagement SpecialistAbout the Company:IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry.Job Description:We are seeking an experienced Healthcare Engagement Specialist to join our team. As a Healthcare Engagement Specialist, you will be responsible...
-
Community Engagement Specialist
hace 3 semanas
Madrid, Madrid, España The Trading Pit Ag A tiempo completoAbout The Trading Pit Ag:The Trading Pit Ag is a dynamic and innovative multi-asset prop trading firm. We are committed to providing top-notch trading solutions and support to our clients.Role Definition:As a Community Engagement Specialist, you will be responsible for engaging with our community daily on Discord and other social media channels. You will...
-
Product Owner
hace 1 día
Madrid, Madrid, España Iag Gbs A tiempo completoAbout the RoleAs a Product Owner for Customer Engagement, you will be responsible for owning the design, delivery, and operation of our Customer Engagement Products. This includes initiatives and evolutions of Omnichannel, Call Center servicing B2B and B2C, Claims, as well as supporting the development and maintenance of existing solutions and new...
-
Business Engagement Specialist
hace 4 semanas
Madrid, Madrid, España Basf Se A tiempo completoBusiness Engagement SpecialistAs a Business Engagement Specialist at Basf Se, you will play a crucial role in driving the company's data management strategy forward. Your primary responsibility will be to manage stakeholder groups and represent the product towards different target groups, ensuring effective communication and engagement.Key...
-
Consumer Engagement Specialist
hace 14 horas
Madrid, Madrid, España Haleon A tiempo completo**About Haleon**Haleon is a world-leading consumer health company. Our mission is to improve everyday health for billions of people through a global portfolio of category-leading brands.We're seeking a highly skilled Consumer Engagement Specialist to join our Trade Marketing Team in Madrid, Spain.Key Responsibilities:Lead end-to-end shopper strategy at...
-
Community Engagement Specialist
hace 3 semanas
Madrid, Madrid, España Recruitment Room A tiempo completoAbout the Role:We are seeking a highly skilled Community Engagement Specialist to join our dynamic team at Recruitment Room. As a key member of our community management team, you will be responsible for facilitating communication and engagement between our back office, members, start-up network, and audience.Key Responsibilities:Collaborate with the...
-
Customer Success Specialist
hace 4 semanas
Madrid, Madrid, España Splitmetrics A tiempo completoCustomer Success SpecialistWe are seeking a dynamic and driven Customer Success Specialist to join our team at SplitMetrics. This hybrid role combines elements of customer success, sales, and solutions engineering to ensure that our free users fully leverage the SplitMetrics Acquire platform, realize 100% value, and grow their Apple Search Ads spends.Key...
-
Community Engagement Specialist, Spain
hace 3 semanas
Madrid, Madrid, España Okx A tiempo completoKey ResponsibilitiesWe are seeking a skilled Community Engagement Specialist for our OKX team in Spain. Your primary role will be to moderate forums, chat groups, and social platforms, ensuring a positive and engaging experience for our users.Key ObjectivesGrow the local online and offline OKX community by developing a new user conversion strategy.Drive...
-
Enterprise Account Executive, Customer Engagement Specialist
hace 2 semanas
Madrid, Madrid, España Salesforce A tiempo completoAbout the RoleWe're seeking a highly skilled Enterprise Account Executive to join our team at Salesforce. In this role, you will be responsible for driving revenue growth and building enduring client relationships while leveraging innovative technology to redefine customer engagement.Key ResponsibilitiesEmploy your wealth of sales knowledge, combined with...
-
Tech Product Owner
hace 3 semanas
Madrid, Madrid, España Iag Gbs A tiempo completoAbout the RoleWe are seeking a highly skilled Tech Product Owner to lead our Customer Engagement team. As a key member of our IAG Tech organization, you will be responsible for defining and delivering product roadmaps, prioritizing features, and ensuring the successful execution of our Customer Engagement products.The ideal candidate will have a strong...
-
Digital Customer Engagement Strategist
hace 3 semanas
Madrid, Madrid, España Brambles A tiempo completoOnline Customer Communications Lead RoleThis role focuses on developing and executing online communication strategies to enhance customer engagement and satisfaction.Key ResponsibilitiesDevelop and implement a strategic online customer communication strategy that aligns with overall customer experience and business goalsIdentify and prioritize communication...
-
Tech Product Owner
hace 4 semanas
Madrid, Madrid, España Mygwork A tiempo completoAbout the RoleWe are seeking a skilled Tech Product Owner to join our Customer Engagement team. As a trusted partner, you will own the design, delivery, and operation of our Customer Engagement Products, including Omnichannel, Call Center servicing B2 B and B2 C, Claims, and more.Our Customer Engagement team is composed of three agile product tribes: Contact...
-
Commercial & Customer Engagement Manager
hace 3 semanas
Madrid, Madrid, España Boston Scientific A tiempo completoCommercial & Customer Engagement ManagerAt Boston Scientific, we're committed to harnessing the potential of our employees by fostering a culture of diversity, innovation, and collaboration. As a Commercial & Customer Engagement Manager, you'll play a key role in driving business growth and excellence across EMEA.Key Responsibilities:• Develop and...