Digital Customer Engagement Specialist
hace 3 semanas
CHEP, a global leader in the supply chain and logistics industry, is seeking a highly skilled Digital Customer Engagement Specialist to join our team. As a key member of our customer experience team, you will be responsible for developing and executing online communication strategies to enhance customer engagement and satisfaction.
Key Responsibilities:
- Develop and implement a strategic online customer communication strategy that aligns with overall customer experience and business goals
- Identify and prioritize communication channels (website, email, social media, mobile, chat) to maximize customer engagement and satisfaction
- Oversee the creation, management, and optimization of digital content, ensuring consistency in brand voice and messaging
- Enhance the customer experience by developing and executing targeted communication campaigns and initiatives
- Monitor and analyse the performance & effectiveness of online communication strategies and campaigns, using metrics and KPIs to drive continuous improvement
- Prepare and present regular reports on communication performance and customer engagement trends
- Work closely with marketing, product, customer service, and IT teams to ensure cohesive communication strategies and seamless execution.
Requirements:
- Bachelor's degree in communications, Marketing, Business or related field
- 7+ years of international experience in digital communications with a strong background in online customer engagement
- Track record of developing and implementing successful online communication strategies
- Experience with CRM platform development and maintenance, including content management systems, social media, and email marketing
- Excellent written and verbal communication skills, with a keen eye for detail and consistency
- Strong analytical skills, with the ability to interpret data and make informed decision.
- Knowledge and experience in managing secure and unsecure messaging for customer communications
- Strong collaboration and interpersonal skills, with the ability to work effectively across departments and regions
About CHEP:
CHEP is a global leader in the supply chain and logistics industry, with a presence in over 55 countries and a team of 11,000 employees. We are committed to developing a diverse workforce and promoting a culture of inclusion and respect.
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