Digital Customer Engagement Manager

hace 4 semanas


Madrid, Madrid, España SAP A tiempo completo
About the Role

We are seeking a highly skilled Digital Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our team, you will be responsible for delivering exceptional customer experiences across our cloud-based solutions.

Key Responsibilities:

  • Drive sales to delivery handover and customer onboarding, covering all technical and project aspects.
  • Support tickets handling, bridging customer queries and requirements from technical operations team.
  • Ensure periodic service reviews to track the service quality across a range of customers.
  • Orchestrate the overall service delivery according to agreed SLAs and KPIs.
  • Support customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.

Requirements:

  • Engineering graduate with 3+ years of work experience as a SAP technical consultant in a customer-facing/supporting role.
  • Strong knowledge of SAP Basis, SAP ERP modules, and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.
  • Strong hands-on experience with SAP Basis activities, technical support in Cloud environments, especially with hyperscalers, OS/DB migration SAP release upgrades, and infrastructure updates for cloud customers.
  • Excellent customer focus, networking, relationship building, results-driven, self-organized, and decision-making skills.

About SAP

SAP is a leading provider of enterprise software solutions, helping organizations run better and improve their performance. Our culture is focused on innovation, collaboration, and customer satisfaction. We offer a highly collaborative team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.



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