Senior Manager, Customer Engagement Technologies

hace 4 semanas

Madrid, Madrid, España Galderma A tiempo completo
Job Summary

The Senior Manager, Customer Engagement Technologies will lead the discovery, implementation, adoption, and continuous improvement of our Customer and MarTech (SalesForce) Platforms and other customer engagement technology and digital applications and services that enable best of breed Digital Initiatives and Marketing Automation for our marketing and business partners, globally.

This position is responsible for the full service, operation and delivery of Galderma's Digital Customer Engagement Technology Application Portfolio.

Key Responsibilities
  • Manage overall audience enablement for marketing, sales, and service end-points including system connectivity, automation of data refreshes, manual ad-hoc list pulls, and ongoing optimisations.
  • Develop, implement, and document requirements, business rules, workflows, and processes for marketing automation tools.
  • Track product adoption, system performance, unnecessary redundancies, and value delivered through marketing technology.
  • Project oversight of all new technology implementations, including timelines, coordination with the PM team and implementation partners/vendors, and ongoing management and reporting of critical deliverables.
  • Lead cross-functional teams to design, implement and manage marketing automation tools, templates, and reporting.
  • Plan and lead stakeholder meetings to gather requirements and/or understand business campaign objectives and engagement.
  • Work in close collaboration with various teams across the organization to understand individual and macro needs, outcomes and value and ensure roadmaps are aligned to those needs, outcomes, and value.
  • Perform vendor sourcing, RFPs, and coordinate with our legal department for all legal, data governance, and compliance requirements for marketing technology.
  • Build and strengthen a team that implements and supports the business technology that enables our commercial Galderma organization.
  • Provide management, leadership and mentoring to Commercial IT Marketing Technology direct reports.
  • Communicate effectively with both technical and non-technical stakeholders.
Requirements
  • Strong experience as a people-manager in Marketing Technology Systems in a truly fast-paced environment.
  • Effective experience in digital marketing (more on the Tech side) with hands-on experience implementing and ongoing product ownership.
  • Extensive knowledge of marketing automation platforms, customer data platforms, data warehousing, personalization enablement, and data-driven marketing principles.
  • Expertise in audience creation, journey configuration, data feed integrations, and A/B testing best practices with leading marketing cloud platforms like Salesforce and Adobe.
  • Experience leading digital commerce with an omnichannel mindset.
  • Experience working with and directing external agencies and consultants.
  • Strong working experience with a variety of Marketing technologies.
  • Experience with Salesforce systems.

  • Senior Manager, Customer Engagement Technologies

    hace 4 semanas

    Madrid, Madrid, España Galderma A tiempo completo

    The Senior Manager, Customer Engagement Technology will lead the discovery, implementation, adoption, and continuous improvement of our Customer and MarTech (SalesForce) Platforms and other customer engagement technology and digital applications and services that enable best of breed Digital Initiatives and Marketing Automation for our marketing and business...

  • Senior Manager, Customer Engagement Technologies Lead

    hace 1 mes

    Madrid, Madrid, España Galderma A tiempo completo

    About the RoleThe Senior Manager, Customer Engagement Technologies will lead the discovery, implementation, adoption, and continuous improvement of our Customer and MarTech (SalesForce) Platforms and other customer engagement technology and digital applications and services that enable best of breed Digital Initiatives and Marketing Automation for our...

  • Cloud Adoption Manager

    hace 16 horas

    Madrid, Madrid, España Microsoft A tiempo completo

    Microsoft is a technology leader driving innovation and customer success. As a Cloud Adoption Manager for strategic customers, you will play a key role in helping businesses achieve their digital transformation goals.About the RoleThis is a high-impact position requiring strong program management skills, technical acumen, and excellent communication...

  • Digital Customer Engagement Manager

    hace 4 semanas

    Madrid, Madrid, España SAP A tiempo completo

    Job SummaryThe Digital Customer Engagement Manager is responsible for delivering end-to-end virtual customer engagement and ensuring the successful adoption of SAP Cloud solutions. This role focuses on driving sales to delivery handover and customer onboarding, covering all technical and project aspects.Key ResponsibilitiesDrive sales to delivery handover...

  • Commercial & Customer Engagement Manager

    hace 4 semanas

    Madrid, Madrid, España Boston Scientific A tiempo completo

    Commercial & Customer Engagement ManagerAt Boston Scientific, we're committed to harnessing the potential of our employees by fostering a culture of diversity, innovation, and collaboration. As a Commercial & Customer Engagement Manager, you'll play a key role in driving business growth and excellence across EMEA.Key Responsibilities:• Develop and...

  • Digital Customer Engagement Manager

    hace 4 semanas

    Madrid, Madrid, España SAP A tiempo completo

    Job SummaryWe are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP. As a key member of our Customer Success organization, you will be responsible for delivering exceptional customer experiences and driving sales to delivery handovers.Key ResponsibilitiesDrive sales to delivery handovers and customer onboarding, covering...

  • Senior Manager, Developer Engagement, Europe

    hace 4 semanas

    Madrid, Madrid, España Levelten Energy A tiempo completo

    Role Purpose:The Senior Developer Engagement Manager is a customer-focused account manager for European renewable energy project developers. The account manager will expand the base of credentialed and active Central-European developer customers and ensure full engagement on all of LevelTen's products.Duties and Responsibilities:Own and manage key developer...

  • Digital Customer Engagement Manager

    hace 4 semanas

    Madrid, Madrid, España SAP A tiempo completo

    Job DescriptionAs a Digital Customer Engagement Manager at SAP, you will be responsible for delivering exceptional customer experiences through innovative digital solutions. Your primary focus will be on SAP Cloud Customers, ensuring seamless adoption of the S/4HANA Private Cloud Edition solution.Key Responsibilities:Drive sales to delivery handover and...

  • Customer Engagement Technologies Full Stack Developer

    hace 16 horas

    Madrid, Madrid, España Amazon A tiempo completo

    Full Stack Developer for Customer EngagementAs a Full Stack Developer for Customer Engagement, you will be responsible for designing, developing, and deploying software applications that meet the needs of Amazon's customers.You will work closely with cross-functional teams to understand customer requirements and develop solutions that provide a seamless and...

  • Digital Customer Engagement Manager

    hace 4 semanas

    Madrid, Madrid, España SAP A tiempo completo

    Job SummaryThe Digital Customer Engagement Manager is responsible for end-to-end virtual customer engagement and delivery of contractual agreements and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables.This role serves European customers and requires the candidate to perform...

  • Tech Product Owner

    hace 4 semanas

    Madrid, Madrid, España Iag Gbs A tiempo completo

    About the RoleWe are seeking a highly skilled Tech Product Owner to join our Customer Engagement team at IAG Tech. As a key member of our team, you will be responsible for defining and delivering product roadmaps, prioritizing features, and ensuring the successful implementation of our customer engagement products.Key ResponsibilitiesDefine product roadmaps...

  • Senior Manager Developer Engagement Europe

    hace 4 semanas

    Madrid, Madrid, España Promote Project A tiempo completo

    Senior Manager Developer Engagement EuropeRole Purpose:The Senior Developer Engagement Manager is a customer-focused account manager for European renewable energy project developers. The account manager will expand the base of credentialed and active Central-European developer customers and ensure full engagement on all of LevelTen's products.Duties and...

  • Digital Customer Engagement Manager

    hace 1 mes

    Madrid, Madrid, España SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our Client Delivery Engagement Shared Services unit, you will play a critical role in ensuring seamless adoption of the S/4HANA Private Cloud solution by our customers.Key ResponsibilitiesDrive sales to delivery...

  • Senior Manager Developer Engagement Europe

    hace 4 semanas

    Madrid, Madrid, España Remote Jobs A tiempo completo

    Role Purpose:The Senior Developer Engagement Manager is a customer-focused account manager for European renewable energy project developers. The account manager will expand the base of credentialed and active Central-European developer customers and ensure full engagement on all of LevelTen's products. A focus will be on the developer customer and scaling...

  • Senior Manager Developer Engagement Europe

    hace 4 semanas

    Madrid, Madrid, España Remote Jobs A tiempo completo

    Role PurposeThe Senior Developer Engagement Manager is a customer-focused account manager for European renewable energy project developers. The account manager will expand the base of credentialed and active Central-European developer customers and ensure full engagement on all of LevelTen's products. A focus will be on the developer customer and scaling...

  • Digital Customer Engagement Manager

    hace 4 semanas

    Madrid, Madrid, España Sap Se A tiempo completo

    Job DescriptionAs a Digital Customer Engagement Manager at SAP SE, you will be responsible for delivering exceptional customer experiences through seamless virtual engagement and service delivery. This role requires a strong technical background in SAP Basis and a customer-centric approach to drive sales to delivery handovers and customer onboarding.Key...

  • Customer Success Account Manager

    hace 4 semanas

    Madrid, Madrid, España Microsoft A tiempo completo

    Job SummaryWe are seeking a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers with significant cross-cloud workload engagements.Key ResponsibilitiesDrive consumption planning and execution for cross-cloud workloadsAccelerate cloud adoption from pilot to productionProvide cross-engagement...

  • Digital Customer Engagement Manager

    hace 4 semanas

    Madrid, Madrid, España SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our team, you will be responsible for delivering exceptional customer experiences across our cloud-based solutions.Key Responsibilities:Drive sales to delivery handover and customer onboarding, covering all...

  • Digital Customer Engagement Manager

    hace 4 días

    Madrid, Madrid, España Sap A tiempo completo

    Unlock Your Potential as a Digital Customer Engagement ManagerWe're seeking an experienced Digital Customer Engagement Manager to join our SAP Enterprise Cloud Services team. Your primary focus will be on driving sales to delivery handover and customer onboarding, ensuring seamless adoption of our RISE SAP S/4HANA Private Cloud Edition solution.Key...

  • Digital Customer Engagement Manager

    hace 4 días

    Madrid, Madrid, España SAP A tiempo completo

    About the RoleWe're seeking a highly skilled Digital Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you'll be responsible for delivering exceptional customer experiences and driving sales to delivery handovers.Key Responsibilities:Lead end-to-end virtual customer engagement and delivery of...