Digital Customer Engagement Manager

hace 3 semanas

Madrid, Madrid, España SAP A tiempo completo

Job Summary

The Digital Customer Engagement Manager is responsible for delivering end-to-end virtual customer engagement and ensuring the successful adoption of SAP Cloud solutions. This role focuses on driving sales to delivery handover and customer onboarding, covering all technical and project aspects.

Key Responsibilities

  • Drive sales to delivery handover and customer onboarding
  • Support tickets handling, bridging customer queries and requirements from technical operations team
  • Ensure periodic service reviews to track the service quality across a range of customers
  • Orchestrate the overall service delivery according to agreed SLAs and KPIs
  • Support customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement

Requirements

  • Engineering graduate with 3+ years of work experience as a SAP technical consultant in a customer facing/supporting role
  • Strong knowledge of SAP Basis, SAP ERP modules and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle
  • Strong hands-on experience with SAP Basis activities, technical support in Cloud environments esp. with hyperscalers, OS/DB migration SAP release upgrades and infrastructure updates for cloud customers
  • Technical and application expertise for different cloud solutions (S/4HANA or another private cloud)

About SAP

SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. We help over 400,000 customers worldwide work together more efficiently and use business insight more effectively.

Why Join SAP?

We believe in unleashing all talent and creating a better and more equitable world. We are proud to be an equal opportunity workplace and are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

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