Digital Customer Engagement Manager

hace 7 días


Madrid, Madrid, España SAP A tiempo completo

About the Role

We are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP. As a key member of our European customer success team, you will be responsible for delivering exceptional customer experiences and driving sales to delivery handovers.

Key Responsibilities

  • Drive sales to delivery handovers and customer onboarding, covering all technical and project aspects.
  • Support tickets handling, bridging customer queries and requirements from technical operations teams.
  • Ensure periodic service reviews to track service quality across a range of customers.
  • Orchestrate overall service delivery according to agreed SLAs and KPIs.
  • Support customers on technical queries and requirements throughout their lifecycle.

Requirements

  • Engineering graduate with 3+ years of work experience as a SAP technical consultant in a customer-facing/supporting role.
  • Strong knowledge of SAP Basis, SAP ERP modules, and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.
  • Strong hands-on experience with SAP Basis activities, technical support in Cloud environments, especially with hyperscalers.

About SAP

SAP is a leading provider of enterprise software solutions, helping over 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are a purpose-driven and future-focused company, committed to creating a better and more equitable world.

What We Offer

  • A highly collaborative team environment with a strong focus on learning and development.
  • Recognition for individual contributions and a variety of benefit options.
  • A commitment to diversity, equity, and inclusion, with a culture that values flexibility and work-life balance.


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