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Customer Engagement Specialist Iberia
hace 1 mes
DS Smith is a leading provider of sustainable fibre-based packaging worldwide, supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, fast-moving consumer goods, and industrials.
About the RoleThe Customer Engagement Specialist will support the local market of DS Smith Packaging organization in the continuous improvement of relationships with customers, creating positive experiences that underpin long-lasting partnerships through our Model to Serve.
Key Responsibilities- Develop and lead a local program of End-to-End Customer Engagement that reaches across the local market, supporting all clusters and business units, in line with Model to Serve.
- Handle a wide range of workshops (1:1), physically, virtually, and hybrid, and help organize and run larger workshops (1:many), webinars, and multi-customer events.
- Own the localization of trends & insights, including mega trends, packaging trends, and insights within our prioritized categories and retail to e-commerce and sustainability.
- Manage, maintain, and update the physical space of Madrid's Customer Innovation HUB, ensuring it remains dynamic, refreshed, and updated.
- Build content and compelling storytelling presentations based on relevant trends, insights, and best practices, and deliver them in a way that is informative, engaging, and relevant to our customers' world.
- Support the SMI team on wider End-to-End Customer projects, such as tender submissions, innovation, and design storytelling.
We are looking for a candidate with 3-5 years of experience in sales, marketing, and/or brand management within FMCG companies, Retail, research companies, or design agencies.
The ideal candidate will have strong communication and presentation skills, influencing and trust-building skills, and a good level of IT skills, with an openness to embracing new digital technologies.
Fluency in Spanish and English is required, with Portuguese being a plus. Experience with Dynamics CRM and Photoshop is also valuable.
What We OfferCompetitive salary package, outstanding career development opportunities, and a fast-paced stimulating international environment.
