Customer Service Specialist for Package Delivery

hace 1 semana


Madrid, Madrid, España Inpost Iberia A tiempo completo

We are seeking a skilled Customer Service Specialist to join our team at InPost Iberia. As the primary point of contact for customers and internal teams, you will play a critical role in ensuring the smooth delivery of packages and resolving any issues that may arise.

Responsibilities

  • Customer Support: Provide exceptional customer service via telephone, addressing queries and concerns related to package deliveries.
  • Incident Resolution: Collaborate with the maintenance and transport teams to resolve incidents efficiently and effectively.
  • Process Management: Ensure the correct development of APM processes, including managing new openings and technical incidents.
  • Proactive Monitoring: Continuously monitor the locker network and parcel management systems to identify and address potential issues.

Requirements

  • Experience: At least 2 years of experience in a similar customer service position.
  • Education: Higher-level vocational training or a degree in Business Administration and Management (or a related field) is preferred.
  • Skills:
    • Complaints and conflict management.
    • Customer-focused approach.
    • Excellent communication skills.
    • Capacity for analysis and synthesis.
    • Teamwork and ability to prioritize tasks.
    • Organizational skills and attention to detail.

What We Offer

  • Competitive Salary: €35,000 - €45,000 per annum, depending on experience.
  • Flexible Working Environment: Our offices are designed to promote collaboration and productivity.
  • Professional Growth Opportunities: We invest in our employees' development and career advancement.
  • Benefits:
    • Online platform for lifelong learning and skill enhancement.
    • Inclusive company culture promoting equality, diversity, and inclusion.

About InPost Iberia

We strive to create an inclusive and diverse work environment where everyone has equal opportunities for growth and success. Join us in shaping the future of logistics and customer service.



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