Customer Engagement Specialist
hace 1 mes
Job Overview
Sensormatic Solutions is a leading provider of retail technology solutions, helping retailers deliver personalized experiences to their customers. We are seeking a highly skilled Customer Engagement Specialist to join our team.
Salary: $80,000 - $110,000 per year, depending on experience
As a Customer Engagement Specialist, you will be responsible for providing program coordination and support to major customers, while working closely with sales and operational teams to deliver excellent customer service and meet sales targets.
About the Role
- You will manage relationships within the retailer, including category management, loss prevention, and store operations.
- You will regularly audit programs to ensure success and identify opportunities for expansion.
- You will work as a team member and communicate at all levels, producing accurate and timely reports.
- You will review monthly targets and provide quick turnaround support for business-as-usual customer requirements.
About Us
We are part of Johnson Controls, Inc., a global leader in building technologies and solutions. Our team is dedicated to delivering exceptional customer service and driving business growth through innovative solutions.
Requirements
- University degree in a relevant subject or equivalent experience.
- Appropriate experience in a Channel/Indirect business environment.
- Demonstrate a successful track record of achievement in customer service excellence.
- Excellent communication and prioritization skills.
- Prior retail experience or product knowledge (EAS, Loss Prevention) is an asset.
What We Offer
We offer a competitive salary, benefits package, and opportunities for professional growth and development.
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