Technical Account Support Specialist
hace 1 mes
**Customer Success at Scale**
We're looking for a skilled Technical Account Support Specialist to join our team at Zerog - Ai In Aviation. As a key member of our Customer Organisation, you will be responsible for managing the ongoing technical relationship with our customers, focusing on retention and customer satisfaction.
**Your Responsibilities:**
- Manage the technical relationship with assigned customers, ensuring seamless support and driving customer satisfaction.
- Escalate support cases from the Customer Support team, requiring closer attention and technical expertise.
- Collaborate with colleagues in Customer Success, Sales, and other departments to drive business growth and customer success.
- Develop and improve internal processes and support the Global Technical Service team in their efforts.
**Your Profile:**
- BA/BS degree (optional) and relevant professional experience in B2B software, digital marketing, e-commerce, or IT.
- Experience in technical account management, customer satisfaction, and churn reduction through technical solutions.
- Excellent communication and problem-solving skills, with the ability to work independently and remotely.
- Fluency in English and German, with experience working in an international team.
**What We Offer:**
- A mission-driven culture with a focus on genuine connections between local businesses and people.
- A collaborative and open environment, with opportunities for growth and development.
- A competitive compensation package and benefits, including remote work options.
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