Technical Account Support Specialist

hace 1 mes


Madrid, Madrid, España Zerog - Ai In Aviation A tiempo completo

**Customer Success at Scale**

We're looking for a skilled Technical Account Support Specialist to join our team at Zerog - Ai In Aviation. As a key member of our Customer Organisation, you will be responsible for managing the ongoing technical relationship with our customers, focusing on retention and customer satisfaction.

**Your Responsibilities:**

  • Manage the technical relationship with assigned customers, ensuring seamless support and driving customer satisfaction.
  • Escalate support cases from the Customer Support team, requiring closer attention and technical expertise.
  • Collaborate with colleagues in Customer Success, Sales, and other departments to drive business growth and customer success.
  • Develop and improve internal processes and support the Global Technical Service team in their efforts.

**Your Profile:**

  • BA/BS degree (optional) and relevant professional experience in B2B software, digital marketing, e-commerce, or IT.
  • Experience in technical account management, customer satisfaction, and churn reduction through technical solutions.
  • Excellent communication and problem-solving skills, with the ability to work independently and remotely.
  • Fluency in English and German, with experience working in an international team.

**What We Offer:**

  • A mission-driven culture with a focus on genuine connections between local businesses and people.
  • A collaborative and open environment, with opportunities for growth and development.
  • A competitive compensation package and benefits, including remote work options.


  • Madrid, Madrid, España Zerog - Ai In Aviation A tiempo completo

    About the RoleAs a Technical Account Support Specialist at Zerog - Ai In Aviation, you will play a critical role in managing the ongoing technical relationship with our customers, focusing on key performance indicators such as retention and customer satisfaction. Your expertise will be essential in handling escalated support cases from the Customer Support...


  • Madrid, Madrid, España Nova Biomedical Gmbh A tiempo completo

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Nova Biomedical GmbH. As a Technical Support Specialist, you will be responsible for delivering emergency and proactive onsite and remote support on all Nova product lines to customers in your assigned geographical territory.Key...


  • Madrid, Madrid, España Tillster A tiempo completo

    Technical Support SpecialistAt Tillster, we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.About the Role Provide technical support to customers...


  • Madrid, Madrid, España Voltalia A tiempo completo

    Technical Support SpecialistVoltalia is a leading company in renewable energy, and we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers and sales team, ensuring the smooth operation of our PV systems.Main responsibilities:Provide...


  • Madrid, Madrid, España Tillster A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Tillster.As a Technical Support Specialist, you will provide technical support for our Self-Service kiosk, mobile application, and online products for US and International customers.Key Responsibilities: Troubleshoot technical issues for internal and external...


  • Madrid, Madrid, España Arrow Electronics, Inc. A tiempo completo

    About the Role:We are seeking a highly skilled Technical Support Specialist to join our team at Arrow ECS. As a Technical Support Specialist, you will be responsible for providing technical support to our global customers via email, telephone, and remote sessions.Key Responsibilities:Provide technical support to customers using Broadcom...


  • Madrid, Madrid, España Recruit4work Sl A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team in Greece. As a key member of our customer service team, you will be responsible for providing exceptional support to customers via phone, chat, and email.About the RoleThis challenging role requires strong technical skills, excellent communication abilities, and a...


  • Madrid, Madrid, España Play'n GO A tiempo completo

    Job Title:Technical Support SpecialistAbout the Role:We are seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing timely and effective solutions to customers experiencing software and hardware problems.Responsibilities:Diagnose and troubleshoot software and hardware...


  • Madrid, Madrid, España Arrow Electronics, Inc. A tiempo completo

    Job Description:At Arrow Electronics, Inc., we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our global customers, utilizing your expertise in networking, security, and Linux to resolve complex technical...


  • Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Job Title: Technical Support Specialist With ChineseWe are seeking a highly skilled Chinese-speaking Technical Support Specialist to join our team at Wibit Consulting & Services. As a Technical Support Specialist, you will be responsible for providing exceptional technical assistance to our clients. Your primary role will be to communicate with clients to...


  • Madrid, Madrid, España Tillster A tiempo completo

    About the Role:We are seeking a skilled Technical Support Specialist to join our team at Tillster. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.Key Responsibilities:Provide technical support to customers via phone,...


  • Madrid, Madrid, España Arrow Electronics A tiempo completo

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Arrow ECS. As a Technical Support Specialist, you will be responsible for providing technical support via email, telephone, and remote sessions to our global customers, using the initiative to help customers as much as possible. You will work primarily on Broadcom...


  • Madrid, Madrid, España Arrow Electronics, Inc. A tiempo completo

    Job Description:At Arrow ECS, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our global customers via email, telephone, and remote sessions. You will work primarily on Broadcom technologies and deliver our range of technical support...


  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    We are seeking a highly skilled Technical Support Specialist to join our team at Palo Alto Networks. As a Technical Support Specialist, you will work closely with our valued customers to address their complex post-sales concerns.You will be responsible for providing post-sales technical support, configurations, troubleshooting, and standard methodologies to...


  • Madrid, Madrid, España Tillster A tiempo completo

    About the OpportunityWe are seeking an experienced technical support specialist to join our team in Madrid. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers.


  • Madrid, Madrid, España Arrow Electronics A tiempo completo

    About the RoleArrow Electronics is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in delivering exceptional customer experience by providing timely and effective technical support to our global customers.Key ResponsibilitiesProvide 1st and 2nd line technical support via email...


  • Madrid, Madrid, España Tbwa ChiatDay Inc A tiempo completo

    We're seeking a skilled Technical Support Specialist to join our team at Neon Postgres. As a key member of our Technical Support Engineering Team, you'll play a crucial role in ensuring our users have a positive experience with our cloud-native database service.Your Key Responsibilities:Provide first-line support and troubleshoot technical problems...


  • Madrid, Madrid, España Bluebird Care A tiempo completo

    About UsBluebird Care is a leading provider of home care services in the UK and Ireland, with a network of 220 franchise partners. We are committed to delivering high-quality care to our customers and providing excellent support to our colleagues.The RoleWe are seeking a skilled Technical Support Specialist to join our team. As a Technical Support...


  • Madrid, Madrid, España TKH Airport Solutions BV A tiempo completo

    About the RoleWe are seeking an Aviation Technical Support Specialist to join our team at TKH Airport Solutions BV. As a key member of our service team, you will be responsible for providing top-notch technical support to our customers worldwide.


  • Madrid, Madrid, España Menlo Ventures A tiempo completo

    About UsWe're a well-funded startup with deep knowledge of Postgres internals and decades of experience building databases. Our mission is to create a cloud-native database service for every developer.We're seeking a skilled Technical Support Specialist to join our team. In this role, you'll provide first-line support and troubleshoot technical problems for...