Customer Relationship Development Specialist

hace 3 semanas


Madrid, Madrid, España Spry Finance A tiempo completo

Spry Finance, part of the Irish-owned Seniors Money International group, offers Lifetime Loans to customers worldwide. As a Customer Care Executive, you'll play a vital role in managing sales-support administration processes. You will interact directly with potential customers via phone and email who are interested in Spry Finance's Lifetime Loan. Your primary responsibilities include:

Key Responsibilities
  • Lead Administration: Respond to inbound calls, emails, and online inquiries from potential customers.
  • Screen leads for eligibility criteria, record and maintain lead details in the Salesforce CRM system, and send information packs to qualified leads.
  • Conduct follow-up calls to assess client interest in proceeding to the appointment stage, collaborate with Consultants and applicants until the application is completed.
  • Manage queries from the team email inbox and perform data entry and general administrative tasks using the Salesforce CRM system.

This role requires strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment. If you're a motivated and organized individual looking to develop your career in customer care, we encourage you to apply.



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