Customer Relationship Management Specialist

hace 1 mes


Madrid, Madrid, España Publicis Groupe A tiempo completo
Customer Relationship Management (CRM) Role

In this position, you will be part of Publicis Groupe's prestigious cosmetic group, working closely with the CRM team to enhance customer engagement and loyalty. Your responsibilities will include supporting the execution of CRM strategies, developing and executing targeted email marketing campaigns, and maintaining and updating customer databases. You will also analyze customer data and behavior to provide insights and recommendations for improving CRM efforts. Additionally, you will collaborate with cross-functional teams to ensure alignment between CRM initiatives and overall marketing goals. Your tasks will also include creating and updating reports to track the performance and effectiveness of CRM campaigns. You will participate in brainstorming sessions to generate creative ideas for customer retention and acquisition, and stay up-to-date with industry trends and best practices in CRM and marketing.

Requirements
We are looking for an intern with a strong interest in marketing, particularly in CRM and customer-centric strategies. You should have excellent written and verbal communication skills in English, and proficiency in Microsoft Office, especially Excel and PowerPoint. You should also have an analytical mindset with the ability to interpret data and draw insights, and be detail-oriented with good organizational skills. As a collaborative team player with a positive attitude, you will be able to work effectively with cross-functional teams to achieve common goals.

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