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hace 2 meses
We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team at The Stars Group. As a Customer Support Specialist, you will be the primary point of contact for our customers, providing exceptional support and ensuring their experience is positive and seamless.
Key Responsibilities- Liaise directly with customers via messaging service tools and ticketing systems to answer their questions and resolve their queries.
- Stay up-to-date with all company policies, procedures, and guidelines to provide accurate and thorough responses.
- Work in a fast-paced environment to meet agreed targets and contribute to the growth of our brands and services.
- Participate in projects and task groups to gain a deeper understanding of the business and contribute to its success.
- Good knowledge of English and native Spanish level.
- Previous experience in a customer-facing role is not required, but relevant experience or interest in customer support, online gaming, or online payment processing is an advantage.
- Highly motivated with great attention to detail and able to evaluate customer demands.
- Competitive experience-based salaries.
- 30 days paid leave.
- Health and dental insurance for you, your partner, and your children.
- Personal life insurance.
- A personal interest allowance to pursue a hobby or learn something new.
- External learning support of up to £2,000 or equivalent in local currency.
- Work from home allowance for furnishing your home office.
- Free snacks, fruits, and drinks in the office.
The Stars Group is a global sports betting, gaming, and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. We are an equal opportunity employer that values diversity and does not discriminate on any protected characteristic as defined by applicable law.
