Customer Support Professional
hace 2 semanas
At Webfleet Solutions, we are seeking a dedicated and passionate Customer Support Specialist to join our team. As a key member of our customer-facing department, you will play a vital role in delivering exceptional support to our customers, ensuring their satisfaction and loyalty.
Key Responsibilities:- Provide timely and effective technical support to customers through various channels, including phone and email.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Proactively manage customer expectations and communicate effectively to ensure seamless issue resolution.
- Stay up-to-date with product knowledge and technical advancements to provide expert support.
- Contribute to the development of knowledge base articles and other support resources.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
- Strong technical skills, with experience in a similar role or relevant industry experience.
- Ability to work in a fast-paced environment, with a focus on delivering high-quality results under pressure.
- Fluency in German and English, with additional language skills a plus.
- Previous experience with CRM systems, such as Salesforce, is an advantage.
- A dynamic and supportive work environment, with opportunities for growth and development.
- A competitive salary and benefits package, including private health insurance and pension scheme.
- Flexible working arrangements, including hybrid work from home and office options.
- Access to ongoing training and development opportunities, including LinkedIn Learning and language courses.
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