Customer Support Specialist
hace 3 días
As a Customer/Technical Support Specialist at Bridgestone Mobility Solutions, you will be part of a dynamic team dedicated to providing exceptional support to our customers in the Benelux region. Based in Barcelona, you will report to the Regional Team Leader and be responsible for identifying, troubleshooting, and resolving customers' issues efficiently and accurately.
Key Responsibilities:- Provide product information and effective technical and administrative support through multiple channels.
- Offer personalized experiences to customers, effectively solving their issues and inquiries while prioritizing customer satisfaction and swift resolution.
- Proactively manage customer expectations and maintain a high level of customer satisfaction.
- Update our CRM system (SalesForce) with relevant information collected during customer service activities.
- Liaise with peers and cross-departmentally to provide complete and thoroughly researched answers for customers.
- Successful experience in a similar role.
- Fluency in Dutch and French, with impeccable written and verbal communication skills in English.
- Good interpersonal and customer service skills.
- Eagerness to learn new products and technologies and apply knowledge in a practical way.
- Ability to be proactive and reactive, remaining detail-oriented even under pressure.
- Ability to follow standard processes and practices within set service levels.
- Team player with previous experience with CRM systems (such as SalesForce) an advantage.
- The opportunity to work in a fast-paced, innovative, and international team, dealing with different countries and cultures.
- A company culture that values hard work and play. We prioritize having fun and enjoy working with like-minded individuals.
- Decisive actions and a flat organizational structure, allowing for swift decision-making and progress.
- Flexible working hours with the option to work from home up to 3 days a week.
- A generous home office setup allowance and monthly home office allowance.
- The chance to work abroad for up to 10 working days per year.
- Birthday off and volunteering time off.
- Additional health and dental insurance.
- A % employer-funded pension scheme.
- Lunch or childcare vouchers.
- Unlimited access to LinkedIn Learning.
- Access to the Gofluent platform to learn new languages.
- Employee Assistance Program.
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