Customer Support Expert
hace 8 horas
We are seeking a highly skilled and customer-focused individual to join our Benelux team as a Customer Support Specialist. As a key member of our support team, you will be responsible for providing exceptional technical and administrative support to our customers.
Key Responsibilities- Provide product information and effective technical support through multiple channels;
- Collaborate with peers and other customer-facing departments to resolve customer issues efficiently;
- Proactively manage customer expectations and provide personalized support;
- Update our CRM system with relevant information collected during customer service activities;
- Liaise with peers and cross-departmentally to provide complete and thoroughly researched answers for customers.
- Successful experience in a similar role;
- Fluency in Dutch and French, with impeccable written and verbal communication skills in English;
- Good interpersonal and customer service skills;
- Eager to learn new products and technologies;
- Ability to be proactive and reactive, and remain detail-oriented under pressure;
- Ability to follow standard processes and practices within set service levels;
- Previous experience with CRM systems is an advantage.
- The chance to work in a fast-moving, innovative, and international team;
- A company culture that values hard work and play;
- Decisive actions and a flat organizational structure;
- Working from home up to 3 days a week;
- A home office setup allowance and additional monthly allowance;
- Chance to work abroad for a certain number of days per year;
- Birthday off and volunteering time off;
- Additional health and dental insurance;
- A percentage employer-funded pension scheme;
- Lunch or childcare vouchers;
- Unlimited access to LinkedIn Learning;
- Access to Gofluent platform to learn new languages;
- Employee Assistance Program.
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