Customer Support Specialist
hace 4 días
About the Role
We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Webfleet Solutions. As a key member of our customer-facing team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities
- Provide technical support to customers via multiple channels, including phone, email, and online platforms.
- Identify, troubleshoot, and resolve customer issues in a timely and professional manner.
- Collaborate with internal teams to provide complete and thoroughly researched answers to customer inquiries.
- Proactively manage customer expectations and provide personalized support to ensure high levels of customer satisfaction.
- Update our CRM system with relevant information collected during customer service activities.
Requirements
- Successful experience in a similar role, preferably in a technical support or customer service environment.
- Excellent written and verbal communication skills in German and English, with the ability to communicate complex technical information in a clear and concise manner.
- Good interpersonal and customer service skills, with the ability to work effectively in a team environment.
- Eager to learn new products and technologies, with a willingness to utilize knowledge in a practical way.
- Ability to be both proactive and reactive, with a focus on delivering high-quality results under pressure.
- Ability to follow standard processes and practices within set service levels.
- Previous experience with CRM systems, such as SalesForce, is an advantage.
What We Offer
- A fast-paced and innovative work environment, with opportunities to work with different countries and cultures.
- A company culture that values hard work and play, with a focus on having fun and enjoying the company of colleagues.
- Decisive actions and a willingness to move forward quickly, with a flat organizational structure that encourages collaboration and innovation.
Benefits
- Hybrid work environment, with the option to work up to 3 days a week from home and 2 days in our office.
- A generous home office setup and monthly allowance.
- Opportunities to work abroad for up to 10 days per year.
- Birthday off and volunteering time off.
- Private health and dental insurance, including children and partner.
- A % employer-funded pension scheme.
- Lunch or childcare vouchers.
- Unlimited access to LinkedIn Learning.
- Access to the Gofluent platform to learn new languages.
- Employee Assistance Program.
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