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We are seeking a skilled Customer Operations Specialist fluent in both German and English to join our dynamic team. This role is essential in providing exceptional support to our clients in the automotive sector.
Key Responsibilities- Manage and respond to customer inquiries via phone, averaging around 20 calls daily.
- Facilitate customer feedback through an automated satisfaction survey, aiming for a minimum satisfaction rate of 4.5 out of 5.
- Oversee customer email correspondence and ensure timely follow-up.
- Address queries originating from the supply chain business through various communication channels.
- Utilize the Genesys tool for tracking and resolving phone inquiries within a 48-hour timeframe.
- Conduct analyses of customer accounts using SAP and ICON systems.
- Initiate outgoing calls for clarification on customer requests.
- Administer service contracts, including activation, modification, transfer, extension, termination, or suspension.
- Maintain digital archives of contracts on the SCAT platform.
- Prepare and dispatch welcome letters to new customers.
- Be available for holiday duties as approved by the team leader.
- Possess a foundational understanding and some experience with SAP/FI.
- Demonstrate proficiency in MS Office tools, particularly Excel.
- Exhibit a high level of fluency in both English and German.
- Enjoy opportunities for professional growth within a multinational environment.
- Benefit from flexible working arrangements, including three days of telecommuting.
