Customer Support Specialist
hace 5 días
At Webfleet Solutions, we are seeking a skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers. Your primary goal will be to identify, troubleshoot, and resolve customer issues efficiently and accurately.
Key Responsibilities:
- Provide product information and effective technical support through multiple channels;
- Collaborate with peers and other customer-facing departments to provide complete and thoroughly researched answers for customers;
- Proactively manage customer expectations;
- Update our CRM system with all relevant information collected during customer service activities;
- Liaise with peers and cross-departmentally to provide complete and thoroughly researched answers for customers.
Requirements:
- You have successful experience in a similar role;
- You have impeccable written and verbal communication skills in German and English;
- Good interpersonal and customer service skills;
- Eager to learn new products and technologies and utilize your knowledge in a practical way;
- Ability to be both proactive and reactive, and remain detail-oriented even under pressure;
- Ability to follow standard processes and practices within set service levels;
- You are a team player;
- Previous experience with CRM systems is an advantage.
What We Offer:
- The chance to work in a fast-moving, innovative, and international team;
- A company culture that likes to work hard and play hard;
- Decisive actions;
- Hybrid work environment;
- Competitive salary and benefits package;
- Opportunities for professional growth and development;
- Recognition and rewards for outstanding performance.
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