Customer Support Expert
hace 1 semana
At Webfleet Solutions, we are seeking a dedicated and passionate Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our customers.
Key Responsibilities:- Provide timely and effective technical support to customers through various channels, including phone, email, and chat.
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
- Stay up-to-date with product knowledge and technical developments to provide accurate and informed support.
- Proactively manage customer expectations and communicate effectively to ensure a positive customer experience.
- Contribute to the development and implementation of support processes and procedures to improve efficiency and effectiveness.
- Proven experience in a customer-facing role, preferably in a technical support environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
- Strong problem-solving skills and ability to work independently.
- Fluency in English (internal business language) and German (business discussions).
- Additional language skills are a plus.
- A dynamic and innovative work environment with opportunities for growth and development.
- A competitive salary and benefits package, including private health insurance and a pension scheme.
- Flexible working arrangements, including hybrid work options and the opportunity to work from home.
- Access to ongoing training and development opportunities to enhance your skills and knowledge.
- A collaborative and supportive team environment with a focus on customer satisfaction.
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Customer Support Expert
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