Customer Support Expert

hace 1 semana


El Prat de Llobregat, Barcelona, España Webfleet Solutions A tiempo completo
Customer Support Specialist

At Webfleet Solutions, we are seeking a dedicated and passionate Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our customers.

Key Responsibilities:
  • Provide timely and effective technical support to customers through various channels, including phone, email, and chat.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Stay up-to-date with product knowledge and technical developments to provide accurate and informed support.
  • Proactively manage customer expectations and communicate effectively to ensure a positive customer experience.
  • Contribute to the development and implementation of support processes and procedures to improve efficiency and effectiveness.
Requirements:
  • Proven experience in a customer-facing role, preferably in a technical support environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
  • Strong problem-solving skills and ability to work independently.
  • Fluency in English (internal business language) and German (business discussions).
  • Additional language skills are a plus.
What We Offer:
  • A dynamic and innovative work environment with opportunities for growth and development.
  • A competitive salary and benefits package, including private health insurance and a pension scheme.
  • Flexible working arrangements, including hybrid work options and the opportunity to work from home.
  • Access to ongoing training and development opportunities to enhance your skills and knowledge.
  • A collaborative and supportive team environment with a focus on customer satisfaction.


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