Customer Support Specialist
hace 1 semana
Social Discovery Group is a global technology company that builds innovative social discovery platforms. We're looking for a skilled Customer Support Agent to join our team on a freelance basis.
About the Role:
- Provide prompt and courteous assistance to users via email and chat.
- Address user inquiries, resolve issues, and provide helpful guidance.
- Maintain accurate records of user interactions and feedback for reporting purposes.
- Collaborate with other departments to escalate and resolve complex issues.
- Stay up-to-date with our products and services to provide accurate information to users.
Requirements:
- Fluent in written and spoken English.
- Strong written communication skills with an emphasis on clarity and empathy.
- Excellent problem-solving abilities and a first contact resolution mindset.
- Previous customer support or service experience is a must.
- Basic knowledge of online dating platforms or related services is preferred.
What We Offer:
- Fully remote position with flexible working hours.
- Competitive piece-rate compensation system.
- Collaborative and inclusive work environment.
- Training and development programs to enhance your skills.
Join Our Team:
We're a dynamic and innovative company that's passionate about making a positive impact on people's lives. If you're a motivated and customer-focused individual, we'd love to hear from you.
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