Customer Support Specialist

hace 1 semana

Santiago de Compostela, La Coruña, España Social Discovery Group A tiempo completo
Customer Support Agent

Social Discovery Group is a global technology company that builds innovative social discovery platforms. We're looking for a skilled Customer Support Agent to join our team on a freelance basis.

About the Role:

  • Provide prompt and courteous assistance to users via email and chat.
  • Address user inquiries, resolve issues, and provide helpful guidance.
  • Maintain accurate records of user interactions and feedback for reporting purposes.
  • Collaborate with other departments to escalate and resolve complex issues.
  • Stay up-to-date with our products and services to provide accurate information to users.

Requirements:

  • Fluent in written and spoken English.
  • Strong written communication skills with an emphasis on clarity and empathy.
  • Excellent problem-solving abilities and a first contact resolution mindset.
  • Previous customer support or service experience is a must.
  • Basic knowledge of online dating platforms or related services is preferred.

What We Offer:

  • Fully remote position with flexible working hours.
  • Competitive piece-rate compensation system.
  • Collaborative and inclusive work environment.
  • Training and development programs to enhance your skills.

Join Our Team:

We're a dynamic and innovative company that's passionate about making a positive impact on people's lives. If you're a motivated and customer-focused individual, we'd love to hear from you.

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