Customer Support Specialist

hace 5 días

Santiago de Compostela, La Coruña, España Agilent A tiempo completo

Job Summary

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.

As a Customer Support Specialist, you will be responsible for providing technical support to our customers in Spain, ensuring their instruments are running smoothly and efficiently. You will work on-site at various labs, installing, implementing, maintaining and repairing company and multi-vendor systems solutions.

Key Responsibilities

  • Install and optimize hardware/software/network products and configurations at customer sites.
  • Diagnose and resolve product performance problems.
  • Perform maintenance and repair services.
  • Ensure customer satisfaction by advising customers on preventive maintenance and configurations.
  • Proactively respond to potential equipment or software issues to prevent unplanned interruption of customers' business.

Requirements
  • Bachelor's or Master's Degree or equivalent.
  • Post-graduate, certification, and/or license may be required.
  • Typically, at least 8+ years relevant experience for entry to this level.
  • Strong desire to learn and expand your skill-set.
  • Excellent written and verbal communication skills.
  • Logical approach to problem-solving.
  • Ability to coordinate and prioritize efficiently.
  • Strong attention to detail and processes, ensuring compliance with Agilent's Quality standards.
  • Ability to handle customer expectations and balance customer requirements with business needs.

About Agilent
Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us.

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