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Customer Success Specialist for Payment Solutions
hace 1 mes
Customer Success Payment Specialist
Virtuagym is looking for a highly skilled Customer Success Payment Specialist to join our Global CS Team. As a key member of our team, you will be responsible for the day-to-day customer operations and act as the commercial project manager for VG Pay, our latest payment solution.
Key Responsibilities- Act as the Point Of Contact for all VG Pay related requests to get customer KYC's approved and make them successful processing their payments.
- Stay in close contact with our Management - and Product & Development teams to provide them with your expertise on how to improve our products and services.
- Take ownership in the tool management of our Payment Solutions / Payment Methods (Adyen, Mollie).
- Act as project manager for new product and market rollouts.
- Train our teams (CS and Sales) and create self-service resources for our customers.
- Work closely together with our Finance and Data team to track the generated revenue.
- Stay up to date with new developments in the markets we serve and the FinTech industry.
- Remote working from Spain, where you will be working for our office based in Amsterdam, the Netherlands.
- 23 paid vacation days per year (based on a full-time contract).
- We provide your home office set-up and hardware.
- The Virtuagym Health Program: access to video-on-demand workouts and meditation through the VG platform and company-wide health & fitness challenges.
- Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks.
- Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.
Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place.
At Virtuagym, we believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. Our talented staff of 175+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO. The primary focus of our Medellín office is to manage the North and South American market.
