Credit and Collections Specialist

hace 3 días


Gasteiz Vitoria, Álava, España Sibelco Asia Pte Ltd A tiempo completo

Job Overview: We are seeking a skilled Credit and Collections Specialist to join our team at Sibelco Asia Pte Ltd. The successful candidate will be responsible for minimizing the company's exposure to credit risk and improving working capital by proactively working on reducing customer overdues in a B2B environment.

**Key Responsibilities**:

  • Make calls to customers to discuss and manage payment status and debt levels, and promptly resolve queries that may arise (disputes, complaints).
  • Communicate regularly and partner with Sales regarding customer accounts, following up on any issues in a timely manner together.
  • Create good interdepartmental relationships with Commercial, Customer Services, and Finance colleagues, building understanding of how other functions impact each other on day-to-day activities and collaborating to make improvements where possible.
  • Block and release customer orders or accounts according to the credit & collections guidelines.
  • Monitor payment terms and commercial compliance to the Sibelco customer payment term policy.
  • Review the set-up of any risk-mitigating instruments offered to customers (bank guarantee, parent guarantee, etc.).
  • Set-up and review of customer credit master data.
  • Organize, agree, and follow up on re-payment plans with customers, independently as well as in agreement with your manager.
  • Hand over and manage any legal reclaim actions, together with our legal department and Business Services Teams.
  • Recommend monthly provisions for specific doubtful debt to our accounting & controls colleagues.
  • Support and drive credit & collections improvement projects.

About You:

  • We are looking for a proactive professional, confident, and diplomatic colleague – able to maintain strong relationships with customers and colleagues.
  • A good negotiator, friendly team player, with a 'can do' attitude.
  • The job requires strong attention to detail, a process-driven mind, and well-articulated, clear, and concise communication.

**Requirements**: Previous experience with credit & collections, or similar functions in a business with international operations. Good organizational skills (prioritization, dealing with time constraints) and communication skills. Fluent in English (knowledge of other European languages like French or Dutch would be appreciated). Good skills and experience with Excel, Outlook, and Office. Skills and experience with ERP systems (SAP) and GetPaid are a bonus.

Estimated Salary:** €45,000 - €55,000 per annum, depending on qualifications and experience.



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