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Service Development Manager Valuation Services
hace 1 mes
Service Development Manager Valuation Services
We are SGS – the world's leading testing, inspection and certification company. Our 99,600 employees operate a network of 2,600 offices and laboratories around the world.
Key Responsibilities:
- Contribute to service strategy development, formulating objectives and developing ideas for future service development
- Lead the creation of new Valuation services in line with strategic goals set, and continually refine operational processes to enhance overall business performance
- Proactively identify market trends, stay ahead of industry developments, assess competitive landscapes, and swiftly identify emerging threats and opportunities to maintain a competitive edge
- Define business requirements, establish clear business requirements and ensure their successful implementation through collaboration and coordination with key internal stakeholders (IT, Marketing, Finance, etc.) and external service providers
- Monitor and optimize service performance, continuously evaluate service performance against operational KPIs to ensure targets are met and exceeded
- Drive Sales Support Efforts, provide expert guidance and support to Market Development Managers to strengthen sales strategies and close high-value deals
Requirements:
- Experience in Service Development or strategy roles, a minimum of 5 years in service development, product management, or business strategy with a proven track record of leading successful service initiatives from concept to execution
- Industry Expertise, strong knowledge of Customs valuation, international trade and regulations (WTO agreements and WCO policies) with a clear understanding of the main challenges faced by Customs authorities in terms of trade facilitation and ease of doing business
- Leadership and cross-functional team management, demonstrated experience leading cross-functional teams and managing strategic projects involving internal departments (IT, Marketing, Finance, etc.) and external service providers
- Experience in building use cases and financial models, demonstrated ability to develop use cases and financial models to assess the financial viability of the new service initiatives
- Educational background, Bachelor's degree in business, Economics, or a related field is required, a degree in a technical field (such as IT or engineering) may be considered
Skills:
- Strategic thinking, strong ability to make strategic decisions, to challenge the status quo, and to translate client needs and market opportunities into actionable service development initiatives
- Influence and drive collaboration, ability to align cross-functional teams, gain stakeholder buy-in, and influence senior leadership on strategic decisions
- Solution and results-oriented mindset, excellent problem-solving skills and strong focus on delivering results meeting (or exceeding) customer expectations
- Cross-functional communication, strong interpersonal and communication skills for coordinating between departments such as IT, marketing, finance, and external partners
- Project management, excellent project management skills to create and manage detailed service development road maps, timelines, and deliverables, monitor progress, etc
- Analytical and financial acumen, proficiency in conducting market research, competitor analysis, and understanding of financial principles to assess the profitability of service developments
- Service presentations and demonstrations, strong ability to confidently present solutions and service offerings to clients (B2G and B2B), including product demos, showcasing features, etc., clearly articulating the value proposition and competitive advantage
