Service Manager for DTX Services

hace 3 semanas


Barcelona, Barcelona, España Omya Interantional Ag A tiempo completo

As the Service Manager for DTX Services, you will oversee the entire Service Lifecycle, ensuring exceptional Service Delivery to the Omya Business. This role holds full responsibility for the entire Service Lifecycle, guaranteeing that each service meets the highest quality standards.

Operating within a collaborative matrix management environment, you will work closely with key functions within the DTX organization, including Business Engagement, Enterprise Architecture & Innovation, Solution Design & Implementation, and Governance & Management.

Together, you will ensure a seamless and integrated End-to-End Service Delivery of the DTX Services.

MAIN RESPONSIBILITIES:

Service Lifecycle Management:

  • Responsible for service delivery and managing the complete lifecycle of all related business and technical services, ensuring continuous improvement and high-quality service delivery

Automation and Operational Efficiency:

  • Ensure that operational processes are highly automated and efficient, minimizing manual efforts and focusing on an End-to-End Service Delivery approach

Problem Management and Continuous Improvement:

  • Identify, analyze, and address systemic service issues through the 'Problem Management' process to continuously improve service health and business satisfaction

Cross-Functional Collaboration:

  • Promote close collaboration with Business Engagement, Enterprise Architecture, and Solution Design & Implementation teams to ensure integrated and aligned service delivery with business requirements

Budget Planning and Control:

Responsible for planning and controlling the budget for the assigned services in alignment with the DTX Finance Team's requirements.

Contract Compliance with Partners and Suppliers:

Ensure fulfillment of contracts with partners and suppliers in close cooperation with DTX Sourcing, Operations Management, and other relevant DTX functions.

The scope of services included but is not limited to:

CRM for Service & Sales usersCRM for Platform usersCRM for Visit Report usersOrder Automation (SAP/OpentText)SAP (Sales & Distribution / Logistics Execution / Material Management)Finance (SAP Finance & Controlling, integration with TM5, Col.Bi, CreditSafe)



  • Barcelona, Barcelona, España Omya A tiempo completo

    Service Owner for DTX ServicesAt Omya, we are seeking a highly skilled Service Owner to lead the delivery of our DTX services. As a key member of our team, you will be responsible for ensuring exceptional service delivery to our business, managing the entire service lifecycle, and guaranteeing high-quality standards.Main Responsibilities:Service Lifecycle...


  • Barcelona, Barcelona, España Omya Interantional Ag A tiempo completo

    Main Responsibilities:As a Service Manager for Sales, Marketing, and Finance, you will be responsible for ensuring exceptional Service Delivery to the Omya Business. This role holds full responsibility for the entire Service Lifecycle, guaranteeing that each service meets the highest quality standards.Service Lifecycle Management:Responsible for service...


  • Barcelona, Barcelona, España Omya Interantional Ag A tiempo completo

    Main Responsibilities:As a Service Manager for Sales, Marketing, and Finance, you will be responsible for ensuring exceptional Service Delivery to the Omya Business. This role holds full responsibility for the entire Service Lifecycle, guaranteeing that each service meets the highest quality standards.Service Lifecycle Management:Responsible for service...


  • Barcelona, Barcelona, España Robert Walters Spain A tiempo completo

    Job SummaryThe Service Manager is responsible for ensuring the efficient and effective delivery of automation platforms on a daily basis. This involves working closely with the Service Owner, Process Owners, external partners, and peers to deliver an integrated End2End Service to internal customers. The role requires strong cooperation and collaboration...


  • Barcelona, Barcelona, España Sgs A tiempo completo

    Service Development Manager Valuation ServicesAt SGS, we are seeking a highly skilled Service Development Manager to lead the development of our Valuation Services. As a key member of our team, you will be responsible for driving innovation and growth in our services, identifying new market opportunities, and developing strategies to capitalize on them.Key...


  • Barcelona, Barcelona, España Sgs A tiempo completo

    Job DescriptionWe are seeking a highly skilled Service Development Manager Valuation Services to join our team at SGS. As a key member of our organization, you will play a crucial role in driving the development of our valuation services, ensuring they meet the evolving needs of our clients and stay ahead of industry trends.Key ResponsibilitiesContribute to...


  • Barcelona, Barcelona, España Sgs A tiempo completo

    Job DescriptionWe are seeking a highly skilled Service Development Manager Valuation Services to join our team at SGS. As a key member of our organization, you will play a crucial role in driving the development of our valuation services, ensuring they meet the evolving needs of our clients and stay ahead of industry trends.Key ResponsibilitiesContribute to...


  • Barcelona, Barcelona, España Sgs Société Générale De Surveillance Sa. A tiempo completo

    Service Development Manager Valuation ServicesContribute to the development of service strategies and objectives, and lead the creation of new Valuation services in line with strategic goals. Continuously refine operational processes to enhance overall business performance. Stay ahead of industry developments, assess competitive landscapes, and identify...


  • Barcelona, Barcelona, España Sgs A tiempo completo

    **About Us**We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity.**Job Description**As a Service Development Manager Valuation Services, you will contribute to service strategy development, innovate and enhance Valuation services, and proactively...


  • Barcelona, Barcelona, España SGS A tiempo completo

    Job Title: Service Development Manager Valuation ServicesAt SGS, we are seeking a highly skilled Service Development Manager Valuation Services to lead the development of our valuation services. The successful candidate will be responsible for formulating objectives and developing ideas for future service development, innovating and enhancing our valuation...


  • Barcelona, Barcelona, España SGS A tiempo completo

    Job DescriptionAt SGS, we are seeking a highly skilled Service Development Manager to lead the development of our Valuation Services. As a key member of our team, you will be responsible for formulating objectives and developing ideas for future service development, innovating and enhancing our Valuation services, and proactively identifying market...


  • Barcelona, Barcelona, España Sgs A tiempo completo

    Service Development Manager Valuation ServicesAt SGS, we are seeking a highly skilled Service Development Manager to lead the development of our Valuation Services. As a key member of our team, you will be responsible for formulating service strategies, developing new services, and enhancing existing ones to meet the evolving needs of our clients.Key...


  • Barcelona, Barcelona, España Caldic A tiempo completo

    Reporting to the Director of IT Operations, the Workplace Services Manager will be a strategic business and technology leader at Caldic. The role will focus on managing, monitoring, and coordinating the maintenance and support of Caldic's workplace technology solutions, service, and support models. They will drive compliance and optimization aimed at...


  • Barcelona, Barcelona, España SGS A tiempo completo

    ### Service Development Manager Valuation Services Job Description #### Key Responsibilities * Contribute to the development of service strategies, formulating objectives and ideas for future service growth. * Lead the creation of new Valuation services aligned with strategic goals, and continually refine operational processes to enhance overall business...


  • Barcelona, Barcelona, España SGS A tiempo completo

    ### Service Development Manager Valuation Services Job Description #### Key Responsibilities * Contribute to the development of service strategies, formulating objectives and ideas for future service growth. * Lead the creation of new Valuation services aligned with strategic goals, and continually refine operational processes to enhance overall business...


  • Barcelona, Barcelona, España SGS A tiempo completo

    Service Development Manager Valuation ServicesAt SGS, we are seeking a highly skilled Service Development Manager to lead the development of our Valuation Services. As a key member of our team, you will be responsible for formulating strategic objectives and developing innovative ideas for future service development.Main Responsibilities:Contribute to...

  • Cloud Services Manager

    hace 7 días


    Barcelona, Barcelona, España Caldic A tiempo completo

    Job Title: Cloud Services ManagerDescription: Caldic is seeking a Cloud Services Manager to lead the development and implementation of cloud-based IT infrastructure, service, and support models. The ideal candidate will have a strong background in cloud architecture, service delivery, and contract management.Key Responsibilities:Manage physical and virtual...


  • Barcelona, Barcelona, España SGS A tiempo completo

    Job DescriptionAs a Service Development Manager for Valuation Services, you will play a key role in driving the development of innovative services that meet the evolving needs of our clients. Your expertise in customs valuation, international trade, and regulations will be instrumental in shaping our service offerings and ensuring they remain competitive and...


  • Barcelona, Barcelona, España Sgs Société Générale De Surveillance Sa. A tiempo completo

    Contribute to Service StrategyAs a Service Development Manager Valuation Services at SGS, you will contribute to the development of our valuation services, formulating objectives and developing ideas for future service development. You will lead the creation of new valuation services in line with strategic goals set, and continually refine operational...


  • Barcelona, Barcelona, España Caldic A tiempo completo

    Reporting to the Director of IT Operations, the Workplace Services Manager will be a strategic business and technology leader at Caldic. The role will focus on managing, monitoring, and coordinating the maintenance and support of Caldic's workplace technology solutions, service, and support models. They will also drive compliance and optimization aimed at...