Service Development Manager Valuation Services

hace 3 semanas


Barcelona, Barcelona, España SGS A tiempo completo
Job Description

At SGS, we are seeking a highly skilled Service Development Manager to lead the development of our Valuation Services. As a key member of our team, you will be responsible for formulating objectives and developing ideas for future service development, innovating and enhancing our Valuation services, and proactively identifying market trends.

Key Responsibilities
  • Contribute to service strategy development: Formulate objectives and develop ideas for future service development.
  • Innovate and enhance Valuation services: Lead the creation of new Valuation services in line with strategic goals set, and continually refine operational processes to enhance overall business performance.
  • Proactively identify market trends: Stay ahead of industry developments, assess competitive landscapes, and swiftly identify emerging threats and opportunities to maintain a competitive edge.
  • Define business requirements: Establish clear business requirements and ensure their successful implementation through collaboration and coordination with key internal stakeholders (IT, Marketing, Finance, etc.) and external service providers.
  • Monitor and optimize service performance: Continuously evaluate service performance against operational KPIs to ensure targets are met and exceeded.
  • Drive Sales Support Efforts: Provide expert guidance and support to Market Development Managers to strengthen sales strategies and close high-value deals.
  • Identify any potential synergies cross services or business lines, within TFS and/or C&P.
Specific Responsibilities
  • Proactively search potential market opportunities by conducting market analysis and trend forecasting, and coordinates with Market Development Managers to define strategy for market penetration and expansion.
  • Continuously track and assess competitor actions in the market, ensuring our services remain competitive and ahead of industry standards.
  • Stay updated on WCO and WTO regulatory frameworks, recommendations, and policies, to identify new opportunities for service development, and ensuring that Valuation services always comply with the latest international trade requirements.
  • Lead the writing of comprehensive technical and financial proposals, including the preparation of financial models, for tenders and unsolicited proposals to secure new business opportunities.
  • Assist Market Development Managers in negotiating contracts with clients, ensuring favorable terms and conditions that align with business objectives.
  • Represent the company in client meetings, delivering compelling service presentations and showcasing tailored solutions that address specific client needs.
  • Develop, maintain, and deliver training materials for end users, providing both in person and remote training sessions to ensure stakeholder engagement and service adoption.
  • Establish key operational KPIs, track performance against targets, and implement corrective measures when needed to maintain optimal service delivery.
  • Collaborate with the marketing department to devise and execute promotional strategies, and regularly update marketing materials to align with current service offerings.
  • Work closely with the Finance team to develop and implement suitable business models that support the long-term profitability.
  • Liaise with the IT department to select appropriate technologies, define technical specifications, and oversee the delivery of solutions that meet organizational IT standards.
  • Identify, assess, and secure the most suitable subcontractors and technical partners when necessary, ensuring their alignment with project goals and standards.
  • Represent the company at relevant seminars, conferences, and events to stay informed about industry trends and establish valuable connections.
  • Identify potential synergies with any other services of TFS and C&P
  • Ensures compliance with SGS policies, standards, and guidelines.


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