Service Owner for DTX Services

hace 2 semanas

Barcelona, Barcelona, España Omya A tiempo completo

Service Owner for DTX Services

At Omya, we are seeking a highly skilled Service Owner to lead the delivery of our DTX services. As a key member of our team, you will be responsible for ensuring exceptional service delivery to our business, managing the entire service lifecycle, and guaranteeing high-quality standards.

Main Responsibilities:

  • Service Lifecycle Management: Responsible for service delivery and managing the complete lifecycle of all related business and technical services, ensuring continuous improvement and high-quality service delivery.
  • Automation and Operational Efficiency: Ensure that operational processes are highly automated and efficient, minimizing manual efforts and focusing on an End-to-End Service Delivery approach.
  • Problem Management and Continuous Improvement: Identify, analyze, and address systemic service issues through the 'Problem Management' process to continuously improve service health and business satisfaction.
  • Cross-Functional Collaboration: Promote close collaboration with Business Engagement, Enterprise Architecture, and Solution Design & Implementation teams to ensure integrated and aligned service delivery with business requirements.
  • Budget Planning and Control: Responsible for planning and controlling the budget for the assigned services in alignment with the DTX Finance Team's requirements.
  • Contract Compliance with Partners and Suppliers: Ensure fulfillment of contracts with partners and suppliers in close cooperation with DTX Sourcing, Operations Management, and other relevant DTX functions.

Requirements:
  • University degree in Computer Science or related
  • Proven track record for at least 5 years acting as an IT Service Owner/Operations Manager working in a global multinational environment with matrix management

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