Customer Service Representative for High-Touch Support

hace 16 horas


Barcelona, Barcelona, España Wibit Consulting & Services (Wibitcs) A tiempo completo

Innovative Outsourcing Company Seeks Dutch-Speaking Customer Service Professional

About the Role

As a Dutch-speaking Customer Service Representative at Wibit Consulting & Services (Wibitcs), you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to provide high-touch support to customers via phone, email, chat, and automated alerts.

Key Responsibilities
  • Handle incoming customer inquiries efficiently, ensuring timely responses and solutions that meet our service level agreements (SLAs).
  • Record call details accurately in our call management system, maintaining compliance with contractual SLAs.
  • Stay up-to-date on our services and products, particularly those customized for individual customer needs.
  • Escalate potential service issues to senior team members as needed, ensuring smooth resolution processes.
Requirements

To excel in this role, you must possess:

  • A native or fluent command of Dutch, with a minimum B2 level of English.
  • At least one year of experience in customer service; experience in the automotive industry is an asset.
  • Competency in IT platforms, including Windows, MS Office, and internet configuration.
  • Excellent listening and communication skills, with a strong ability to understand and address customer needs effectively.
What We Offer

We offer a competitive remuneration package based on your experience and performance. You will enjoy a flexible schedule, working 30 hours per week with a shift from 3 PM to 9 PM, allowing for a great work-life balance. Our vibrant work environment fosters a positive and friendly atmosphere, and you will benefit from 23 days of paid annual leave to recharge and explore all that Barcelona has to offer.

Why Choose Us?

At Wibit Consulting & Services (Wibitcs), we value our employees' growth and development. You will receive guidance and tools necessary to reach your full potential in a supportive environment. Step into a role where you can make a difference, build meaningful connections with customers, and grow professionally—all while enjoying the incredible city of Barcelona.



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