Automation Platforms Service Manager

hace 3 semanas


Barcelona, Barcelona, España Robert Walters Spain A tiempo completo

Job Summary

The Service Manager is responsible for ensuring the efficient and effective delivery of automation platforms on a daily basis. This involves working closely with the Service Owner, Process Owners, external partners, and peers to deliver an integrated End2End Service to internal customers. The role requires strong cooperation and collaboration skills, as automation is not limited to dedicated platforms and can be implemented in various other areas. The Service Manager is responsible for executing and optimizing defined Service Management processes, handling incidents and service requests, and reporting on service performance. Additionally, they must work closely with business stakeholders to understand and improve the delivery of the DTX Service.

Main Responsibilities

Assess existing processes for automation opportunities to improve effectiveness and quality
Stay up-to-date with the latest trends in process automation and propose improvements
Collaborate with cross-functional teams to deliver automation solutions
Provide technical support and troubleshooting assistance to end-users

Candidate Profile

The ideal candidate will have excellent communication skills in English, a minimum of 3 years of experience in a leadership or team management role, and 5+ years of experience in process automation, business process management, or a related field. They will also have a strong understanding of automation tools and technologies, such as RPA, BPM, AI, and ML. A degree in Computer Science, Economics, Engineering, or a similar field is required. The candidate should be hands-on, solution-oriented, and able to collaborate with cross-functional teams.



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