Senior Manager for CRM Platforms

hace 2 semanas


Barcelona, Barcelona, España Galderma A tiempo completo
About Galderma

Galderma is a leading dermatology company that delivers innovative, science-based solutions to meet the needs of consumers, patients, and healthcare professionals. With a presence in over 90 countries, we are committed to advancing dermatology for every skin story.

Job Title: IT Senior Manager for CRM Platforms

We are seeking an experienced IT Senior Manager to lead our CRM Platforms team. This role will be responsible for defining the product vision, strategy, and roadmap for our CRM systems and customer service technologies, ensuring alignment with business goals and objectives.

Key Responsibilities:
  • Define the product vision, strategy, and roadmap for CRM systems and customer service technologies
  • Work closely with business stakeholders to gather and prioritize requirements
  • Manage the product lifecycle for CRM and customer service technologies
  • Implement and oversee governance processes for CRM and customer service technologies
  • Build and nurture relationships with key business stakeholders
Requirements:
  • Strong background in IT, with significant experience in CRM
  • Management experience is mandatory
  • Thorough knowledge of proper way to deliver
  • Strong verbal and written communication skills
  • Strong relationship management, problem-solving & negotiating skills
What We Offer

We offer a competitive compensation package with bonus structure and extended benefit package. You will be able to work in a hybrid work culture and participate in feedback loops, during which a personalized career path will be established.

We value diversity and inclusion and believe that we will deliver better outcomes by reflecting the perspectives of our diverse customer base. We are an equal opportunities employer and welcome applications from all qualified candidates.



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