Senior IT Manager for CRM Platforms
hace 7 días
We are seeking an experienced IT Senior Manager to lead our CRM and Customer Service Technology team. As a key member of our organization, you will be responsible for defining the product vision, strategy, and roadmap for our CRM system and customer service technologies.
Key Responsibilities:
* Define the product vision, strategy, and roadmap for the CRM system and customer service technologies, aligning with the company's goals and objectives
* Oversee the successful implementation of governance practices, including DevOps, release processes, user adoption and training, and service & support team management
* Manage IT architecture and outsourced support teams within a regulated environment
Requirements:
* Deep understanding of CRM and customer service systems, product management best practices, business analysis, and experience in managing IT architecture and outsourced support teams within a regulated environment
* Strong leadership and management skills, with the ability to motivate and guide a team to achieve business objectives
* Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders
What We Offer:
* Opportunity to work with a leading dermatology company, with a strong focus on innovation and customer satisfaction
* Collaborative and dynamic work environment, with a team of experienced professionals
* Competitive salary and benefits package, with opportunities for career growth and development
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