German Speaking Customer Experience Professional
hace 4 semanas
Company Overview
">David Kennedy Recruitment is partnering with a leading BPO in Slovenia to find experienced German-speaking customer experience professionals who can work from home. This exciting opportunity offers a unique chance to join a dynamic team and contribute to delivering exceptional customer service.
Salary
We are offering an excellent remuneration package based on experience, skills, and performance, with a competitive salary of approximately €40,000 per annum, plus private health and life insurance.
Job Description
This role involves providing top-notch customer support by promptly addressing inquiries, resolving issues efficiently, and ensuring overall customer satisfaction. You will navigate internal and external documentation to provide accurate and timely responses to customer inquiries coming through phone, email, and live chat support channels.
Key Responsibilities
- Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
- Navigate internal and external documentation to provide accurate and timely responses to customer inquiries
- Rout calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
Requirements
To be successful in this role, you should have:
- Native or fluent proficiency in German (C1 level) with strong written and spoken communication skills
- Strong flexibility, professionalism, resilience, self-sufficiency, and reliability
- Excellent communication and teamwork abilities
Benefits
You will enjoy a range of benefits, including:
- An excellent remuneration package based on experience, skills, and performance
- Private health and life insurance
- Fully remote work from Slovenia
- A dynamic and creative team with a positive and friendly atmosphere
Location
The role is based in Work from Home, Slovenia, and you will be required to work remotely.
Contact Information
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