German Speaking Customer Support Professional

hace 3 días


Madrid, Madrid, España Cross Border Talents A tiempo completo

About Cross Border Talents

At Cross Border Talents, we're dedicated to delivering exceptional e-commerce services globally. As a leading company in the sector, we pride ourselves on customer satisfaction and trust.

Salary Details

The estimated annual salary for this role is $35,000-$45,000, depending on experience and qualifications.

Job Description

We're seeking a highly skilled German-speaking Customer Support Representative to join our dynamic team. In this role, you'll be the primary point of contact for our German-speaking customers, ensuring they receive top-notch service and satisfaction.

Key Responsibilities:

  • Provide timely, professional, and helpful responses to customer inquiries via various channels (e.g., email, live chat, phone), ensuring customers' needs are met with empathy and efficiency.

  • Assist customers with order processing, tracking, product inquiries, and issue resolution.

  • Ensure customer orders are processed accurately and on time.

  • Handle complaints, returns, refunds, and exchanges by identifying and resolving issues while maintaining a positive and customer-focused attitude.

  • Stay up-to-date with product details and promotions to effectively assist customers in making informed purchasing decisions.

  • Provide basic troubleshooting and product guidance to customers experiencing issues with orders or our website.

Required Skills and Qualifications:

  • Language Skills: German : Minimum B2 level (spoken and written).

  • Must be able to communicate fluently and professionally with German-speaking customers.

  • English : Minimum B2 level (spoken and written).

  • Comfortable working in an English-speaking environment and assisting customers in English when needed.

  • Previous experience in customer support or in the e-commerce industry is beneficial but not mandatory.

  • Familiarity with CRM systems and customer service software (e.g., Zendesk, Salesforce, etc.) is an advantage.

Benefits Package:

  • Comprehensive health and life insurance coverage.

  • Paid time off (annual leave, public holidays, sick leave).

  • Professional development opportunities to support your career growth and long-term success within the company.

  • Remote Work Flexibility: This role is fully remote within Bulgaria, giving you the flexibility to work from the comfort of your own home.

  • Career Growth: Access to continuous training, career development programs, and opportunities to grow within the company.

Others:

  • A stable internet connection (minimum 20 Mbps download and 5 Mbps upload).

  • A reliable, quiet workspace free from distractions.

  • The ability to work remotely using a computer, phone, and headset for communication purposes.

Contact Information:



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