German Speaking Customer Support Professional
hace 3 días
About Cross Border Talents
At Cross Border Talents, we're dedicated to delivering exceptional e-commerce services globally. As a leading company in the sector, we pride ourselves on customer satisfaction and trust.
Salary Details
The estimated annual salary for this role is $35,000-$45,000, depending on experience and qualifications.
Job Description
We're seeking a highly skilled German-speaking Customer Support Representative to join our dynamic team. In this role, you'll be the primary point of contact for our German-speaking customers, ensuring they receive top-notch service and satisfaction.
Key Responsibilities:
Provide timely, professional, and helpful responses to customer inquiries via various channels (e.g., email, live chat, phone), ensuring customers' needs are met with empathy and efficiency.
Assist customers with order processing, tracking, product inquiries, and issue resolution.
Ensure customer orders are processed accurately and on time.
Handle complaints, returns, refunds, and exchanges by identifying and resolving issues while maintaining a positive and customer-focused attitude.
Stay up-to-date with product details and promotions to effectively assist customers in making informed purchasing decisions.
Provide basic troubleshooting and product guidance to customers experiencing issues with orders or our website.
Required Skills and Qualifications:
Language Skills: German : Minimum B2 level (spoken and written).
Must be able to communicate fluently and professionally with German-speaking customers.
English : Minimum B2 level (spoken and written).
Comfortable working in an English-speaking environment and assisting customers in English when needed.
Previous experience in customer support or in the e-commerce industry is beneficial but not mandatory.
Familiarity with CRM systems and customer service software (e.g., Zendesk, Salesforce, etc.) is an advantage.
Benefits Package:
Comprehensive health and life insurance coverage.
Paid time off (annual leave, public holidays, sick leave).
Professional development opportunities to support your career growth and long-term success within the company.
Remote Work Flexibility: This role is fully remote within Bulgaria, giving you the flexibility to work from the comfort of your own home.
Career Growth: Access to continuous training, career development programs, and opportunities to grow within the company.
Others:
A stable internet connection (minimum 20 Mbps download and 5 Mbps upload).
A reliable, quiet workspace free from distractions.
The ability to work remotely using a computer, phone, and headset for communication purposes.
Contact Information:
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