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Crm Salesforce Central Key User/Ambassador
hace 2 meses
Customer Engagement Specialist Role
Our company, Mystery Project, is a leading German multinational with its EMEA HQ in Madrid. As a Customer Engagement Specialist, you will be part of the eBusiness team, driving forward the digital services and solutions portfolio for the EMEA business unit. The role is dynamic and requires enthusiasm, excellent communication skills, and experience in sales, marketing, or related fields. Key responsibilities include project management, management counseling, engagement and communication, and support and training. If you have a Bachelor's Degree in Business Administration, Information Technology, or a related field, and over 3 years of experience in sales, marketing, or a related field, you are encouraged to apply.
Responsibilities
* Project Management: Lead selected market projects, taking market requirements to the project team and IT. Manage necessary workflows and interfaces within CRM. Drive reporting to support management using data-driven decision-making processes and direct data cleanup and integrity projects.
* Management Counseling: Consult EMEA-Management on available system capabilities. Drive reporting to support management using data-driven decision-making processes and support implementing business workflows.
* Engagement & Communication: Serve as EMEA Salesforce CRM ambassador and connection to the markets/channels. Facilitate effective communication with stakeholders to gather business feedback, user requirements, and additional system changes, acting as a liaison to gather and disseminate best practices, success stories, and lessons learned.
* Support and Training: Serve as the primary point of contact for business concerning support queries and issues, escalating complex issues to appropriate central teams (eBusiness, CRM CKU, IT, Compliance, ...). Create market-specific training materials and conduct training sessions to ensure Salesforce CRM functionality.
What We Offer
* Immediate, indefinite, and totally stable incorporation into a top-level multinational company.
* Salary based on experience provided.
* Hybrid format: 2 days teleworking, 3 days in the office, 9:00 am to 18:00 pm.
* Various social benefits, continuous training provided by the company.
Requirements
* Please attach your CV in English.
* Bachelor's Degree in Business Administration, Information Technology, or a related field preferred.
* 3+ years of experience in sales, marketing, or a related field.
* Advanced level of English skills and effective communicator.
* Project Management skills.
* Experience working with remote/diverse teams.
* Knowledge about CRM-Salesforce.