Salesforce CRM Lead

hace 3 días


Madrid, Madrid, España BASF SE A tiempo completo
About the Role:

We are seeking an experienced IT Project Manager to join our team at BASF SE. The successful candidate will be responsible for leading cross-functional teams and overseeing the delivery of technology projects within the organization.

Main Responsibilities:
  • Project Delivery:
    • Lead the planning, execution, and delivery of IT projects focused on Salesforce CRM, Service Cloud, and customer service solutions
  • Team Leadership:
    • Manage and mentor a team of IT professionals, fostering a culture of collaboration and innovation
  • Communication:
    • Facilitate effective communication between technical teams, stakeholders, and clients to ensure clarity and alignment on project objectives
  • Expertise:
    • Serve as the subject matter expert on Salesforce CRM and Service Cloud, providing guidance on best practices and optimization strategies
Requirements:
  • Education and Certifications:
    • Bachelor's or Master's degree in Computer Science, Information Systems, or a related field
    • Agile certifications such as Certified Scrum Master (CSM) or Professional Scrum Master (PSM) are preferred
  • Project Management Experience:
    • Varied and extensive experience in project management, with a focus on Agile methodologies
    • Proven track record of successfully delivering projects on time, within budget, and meeting stakeholder expectations
  • Agile Methodologies:
    • In-depth knowledge and experience with Agile methodologies such as Scrum, Kanban, or Lean
    • Ability to lead Agile teams, facilitate Agile ceremonies, and ensure adherence to Agile principles and practices
  • Salesforce CRM & Service Cloud:
    • Good familiarity with Salesforce CRM and Service Cloud, with relevant certifications preferred (e.g., Salesforce Administrator, Salesforce Service Cloud Consultant)

Salary Range: €90,000 - €130,000 per year



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