Salesforce CRM Lead
hace 3 días
We are seeking an experienced IT Project Manager to join our team at BASF SE. The successful candidate will be responsible for leading cross-functional teams and overseeing the delivery of technology projects within the organization.
Main Responsibilities:- Project Delivery:
- Lead the planning, execution, and delivery of IT projects focused on Salesforce CRM, Service Cloud, and customer service solutions
- Team Leadership:
- Manage and mentor a team of IT professionals, fostering a culture of collaboration and innovation
- Communication:
- Facilitate effective communication between technical teams, stakeholders, and clients to ensure clarity and alignment on project objectives
- Expertise:
- Serve as the subject matter expert on Salesforce CRM and Service Cloud, providing guidance on best practices and optimization strategies
- Education and Certifications:
- Bachelor's or Master's degree in Computer Science, Information Systems, or a related field
- Agile certifications such as Certified Scrum Master (CSM) or Professional Scrum Master (PSM) are preferred
- Project Management Experience:
- Varied and extensive experience in project management, with a focus on Agile methodologies
- Proven track record of successfully delivering projects on time, within budget, and meeting stakeholder expectations
- Agile Methodologies:
- In-depth knowledge and experience with Agile methodologies such as Scrum, Kanban, or Lean
- Ability to lead Agile teams, facilitate Agile ceremonies, and ensure adherence to Agile principles and practices
- Salesforce CRM & Service Cloud:
- Good familiarity with Salesforce CRM and Service Cloud, with relevant certifications preferred (e.g., Salesforce Administrator, Salesforce Service Cloud Consultant)
Salary Range: €90,000 - €130,000 per year
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