Strategic Customer Onboarding Specialist

hace 6 días


Barcelona, Barcelona, España Mytraffic A tiempo completo
Join Our Team as a Strategic Customer Onboarding Specialist

At Mytraffic, we are seeking an experienced Customer Onboarding Specialist to join our team. In this role, you will be responsible for onboarding new customers and users, managing re-onboarding, collaborating with CSMs and AEs to develop an objective-driven onboarding strategy, deepening customer qualification, proactively monitoring portfolio performance, collaborating with other teams, and ensuring customer satisfaction throughout the onboarding process.

We are looking for someone with a minimum of 2 years of experience in a CSM or Onboarding Specialist role within the B2B SaaS industry, focusing primarily on complex solutions. Fluency in both French and English (spoken and written) is a must, and ideally, you also possess proficiency in Spanish. Your adaptability shines through in your ability to effectively manage significant client portfolios, including key accounts. You have adeptly tailored your communication style and approach to suit a diverse range of personas, from operational staff to C-level executives.

About the Role:

  • You will be part of a dynamic team that empowers commerce professionals with location analytics and insights.
  • You will work closely with the Head of Customer Onboarding and collaborate with a team of 15 CSMs.
  • The Onboarding team will keep growing in the coming months/years, providing opportunities for growth and professional development.

What We Offer:

  • A competitive salary of €60,000 - €80,000 per year, depending on experience.
  • The opportunity to work with a leading location intelligence platform in Europe.
  • A collaborative and dynamic work environment.
  • Ongoing training and development opportunities.


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