Client Onboarding Specialist for Hospitality Technology

hace 1 semana


Barcelona, Barcelona, España Shiji Group A tiempo completo
Company Overview

Shiji Group is a leading software provider in the hospitality and retail industries, offering innovative solutions to clients worldwide.

Job Description

We are seeking a highly skilled Client Onboarding Specialist to join our team. In this role, you will be responsible for guiding clients through the implementation process of our ReviewPro tool, ensuring a seamless onboarding experience and maximizing adoption rates.

Responsibilities:
  • Serve as the primary point of contact for clients during the onboarding process, building strong relationships and providing exceptional support
  • Monitor client progress, identify areas for improvement, and implement corrective actions to meet set criteria
  • Develop and deliver training sessions to clients on the ReviewPro tool and best practices in multiple languages
  • Promote the use of ReviewPro features and functionality, increasing client engagement and satisfaction
  • Collaborate with the Customer Success Team to address technical issues and provide proactive support
Requirements:
  • Fluency in English, Spanish, and French or German
  • Excellent communication, interpersonal, and problem-solving skills
  • Experience in customer success, support, or training roles
  • Strong analytical and technical aptitude
  • Ability to work well under pressure and prioritize tasks effectively
Benefits:
  • A competitive salary of €45,000 - €60,000 per annum, depending on experience
  • A dynamic and international work environment with opportunities for growth and professional development
  • A comprehensive benefits package, including flexible working hours, hybrid model, and brand new offices in the heart of Barcelona


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