Client Onboarding Specialist for Hospitality Technology
hace 1 semana
Shiji Group is a leading software provider in the hospitality and retail industries, offering innovative solutions to clients worldwide.
Job DescriptionWe are seeking a highly skilled Client Onboarding Specialist to join our team. In this role, you will be responsible for guiding clients through the implementation process of our ReviewPro tool, ensuring a seamless onboarding experience and maximizing adoption rates.
Responsibilities:- Serve as the primary point of contact for clients during the onboarding process, building strong relationships and providing exceptional support
- Monitor client progress, identify areas for improvement, and implement corrective actions to meet set criteria
- Develop and deliver training sessions to clients on the ReviewPro tool and best practices in multiple languages
- Promote the use of ReviewPro features and functionality, increasing client engagement and satisfaction
- Collaborate with the Customer Success Team to address technical issues and provide proactive support
- Fluency in English, Spanish, and French or German
- Excellent communication, interpersonal, and problem-solving skills
- Experience in customer success, support, or training roles
- Strong analytical and technical aptitude
- Ability to work well under pressure and prioritize tasks effectively
- A competitive salary of €45,000 - €60,000 per annum, depending on experience
- A dynamic and international work environment with opportunities for growth and professional development
- A comprehensive benefits package, including flexible working hours, hybrid model, and brand new offices in the heart of Barcelona
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