Payroll Specialist for Client Onboarding
hace 3 días
Job Title: Payroll Specialist for Client Onboarding
About FactorialFactorial is an innovative HR software company dedicated to automating HR workflows and empowering businesses to make informed decisions.
Your RoleWe are seeking a skilled Payroll Consultant to join our team in the Spanish Market. As a key member of our onboarding process, you will be responsible for ensuring seamless client integration with our payroll software.
Your primary objective will be to onboard new clients, providing expert assistance via video calls and emails until our product is fully implemented in their organization.
To succeed in this role, you must possess a consultative approach, allowing you to tailor each client's experience and set up their accounts according to their specific needs.
You will also be responsible for gathering feedback from clients, understanding their problems and needs, and sharing valuable insights with our product team to drive improvements.
What You'll Be Doing- Onboard clients by assisting them via video calls and emails until our payroll software is fully integrated into their organization.
- Bring a consultative approach to clients to ensure a tailored experience when setting up their accounts.
- Gather feedback from clients to understand their needs and share valuable insights with the product team.
- Work closely with the product team to improve our payroll product based on client feedback.
- Knowledge of payroll or HR processes.
- Proactivity to find the best solutions for clients.
- Fast learner ability to quickly become an expert on our software and stay up-to-date with product updates.
- Problem-solving mindset to propose alternative solutions and workarounds.
- Good analytical skills to translate market specifics into actionable information for the Product team.
The estimated salary for this position is approximately $60,000 per year, reflecting the expertise and qualifications required for this role. As a valued member of our team, you can expect:
- A multicultural and friendly work environment.
- Continuous training and learning opportunities tailored to your needs.
- Private health insurance.
- A healthy lifestyle package including Gympass and organic food options.
- Savings through Cobee and Payflow.
- Language classes with Yolk Academy.
- Pet-friendly office space.
Factorial is a fast-growing, all-in-one HR software company founded in 2016. Our mission is to help small and medium-sized enterprises automate HR workflows, centralize people data, and make better business decisions. With offices in Barcelona, Brazil, Mexico, and the USA, we have built a diverse team of over 900 people serving thousands of customers across 60 countries worldwide.
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