Technical Onboarding Specialist
hace 7 días
About Us
Loungeup, a subsidiary of Accor group, is revolutionizing the hospitality industry with innovative cloud-based e-commerce solutions. As a leading provider of hotel distribution technology, we empower over 18,000 hotels worldwide to enhance their online visibility and sales.
Your Role
We are seeking a highly skilled Technical Onboarding Specialist to join our team. As a key member, you will be responsible for ensuring seamless activation and implementation of our D-EDGE Suite of products for new hotels. Your expertise will be invaluable in guiding customers through the onboarding journey, configuring products, and resolving any technical issues that may arise.
Your Key Responsibilities
- Ensure successful product activation and implementation following established guidelines and checklists
- Provide top-notch training sessions to D-EDGE customers
- Serve as the primary contact for new hotels, understanding their needs, and delivering exceptional customer service
- Set up products included in the contract for hotels, ensuring smooth activation and implementation
- Foster strong relationships with Account Managers and Sales teams to collect required information for product configuration
- Record and update all activation and implementation tasks and status in Salesforce CRM
- Log tickets properly in Salesforce CRM for any issues encountered during activation and implementation
- Stay up-to-date with D-EDGE product and feature evolutions
- Manage online or on-site training sessions
Your Ideal Background
To succeed in this role, you should possess:
- A proactive and independent work style
- Strong analytical skills and attention to detail
- Excellent problem-solving and teamwork abilities
- Outstanding communication and writing skills
- Experience working with b2b technology companies or hotels
- Knowledge of the Hospitality, GDS, or OTA industries
- Proficiency in Google Suite
- Fluency in English and German
What We Offer
- A competitive salary: €60,000 per annum
- A remote-friendly work environment with 2 days in the office per week
- Health insurance
- An Accor Employee Card offering discounts on hotel bookings
- 12 days per year to participate in NGO projects
- Career development opportunities and internal moves
Join Our Team
We encourage candidates who share our passion for innovation and customer satisfaction to apply. If you're a driven individual looking to grow your career in the hospitality industry, we look forward to hearing from you.
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