Technical Onboarding Specialist

hace 7 días


Barcelona, Barcelona, España Loungeup A tiempo completo
Unlock Your Potential in the Hospitality Industry

About Us

Loungeup, a subsidiary of Accor group, is revolutionizing the hospitality industry with innovative cloud-based e-commerce solutions. As a leading provider of hotel distribution technology, we empower over 18,000 hotels worldwide to enhance their online visibility and sales.

Your Role

We are seeking a highly skilled Technical Onboarding Specialist to join our team. As a key member, you will be responsible for ensuring seamless activation and implementation of our D-EDGE Suite of products for new hotels. Your expertise will be invaluable in guiding customers through the onboarding journey, configuring products, and resolving any technical issues that may arise.

Your Key Responsibilities

  • Ensure successful product activation and implementation following established guidelines and checklists
  • Provide top-notch training sessions to D-EDGE customers
  • Serve as the primary contact for new hotels, understanding their needs, and delivering exceptional customer service
  • Set up products included in the contract for hotels, ensuring smooth activation and implementation
  • Foster strong relationships with Account Managers and Sales teams to collect required information for product configuration
  • Record and update all activation and implementation tasks and status in Salesforce CRM
  • Log tickets properly in Salesforce CRM for any issues encountered during activation and implementation
  • Stay up-to-date with D-EDGE product and feature evolutions
  • Manage online or on-site training sessions

Your Ideal Background

To succeed in this role, you should possess:

  • A proactive and independent work style
  • Strong analytical skills and attention to detail
  • Excellent problem-solving and teamwork abilities
  • Outstanding communication and writing skills
  • Experience working with b2b technology companies or hotels
  • Knowledge of the Hospitality, GDS, or OTA industries
  • Proficiency in Google Suite
  • Fluency in English and German

What We Offer

  • A competitive salary: €60,000 per annum
  • A remote-friendly work environment with 2 days in the office per week
  • Health insurance
  • An Accor Employee Card offering discounts on hotel bookings
  • 12 days per year to participate in NGO projects
  • Career development opportunities and internal moves

Join Our Team

We encourage candidates who share our passion for innovation and customer satisfaction to apply. If you're a driven individual looking to grow your career in the hospitality industry, we look forward to hearing from you.



  • Barcelona, Barcelona, España D-Edge A tiempo completo

    About D-EdgeD-Edge is a leading-edge cloud-based e-commerce solutions provider for hotels, simplifying the life of independent hotels and hotel chains alike. As a subsidiary of the Accor group, we offer localized support, services, and tools to help hotels develop their online visibility and sales.Our MissionWe help more than 18,000 hotels worldwide to grow...


  • Barcelona, Barcelona, España Infraspeak A tiempo completo

    About InfraspeakInfraspeak is a pioneering Intelligent Maintenance Management Platform (IMMP) that empowers thousands of teams daily. Our mission revolves around providing an effortless experience for our customers, allowing them to accomplish more with their existing resources and deliver exceptional results.Salary InformationThe estimated annual salary for...


  • Barcelona, Barcelona, España Mytraffic A tiempo completo

    About MytrafficMytraffic is a pioneering location intelligence platform in Europe, empowering commerce professionals with cutting-edge analytics and insights to drive informed decision-making. Since its inception in 2016, the company has established itself as a leader in the industry, serving over 500 customers across various sectors, including Retail, Real...


  • Barcelona, Barcelona, España Apm Terminals A tiempo completo

    Job SummaryApm Terminals is seeking an experienced Technical Equipment Specialist to join our Global Asset Engineering and Design Team. As a key member of the team, you will be responsible for providing technical input and assistance in the deployment of terminal equipment, including new and existing terminals.About the RoleThe Technical Equipment Specialist...


  • Barcelona, Barcelona, España Infraspeak A tiempo completo

    About InfraspeakAt Infraspeak, we're revolutionizing the way teams work. Our Intelligent Maintenance Management Platform (IMMP) helps thousands of teams every day, making their lives easier and enabling them to achieve their goals.We're not just a system of records; we're a system of intelligence that collects data and transforms it into real actions using...


  • Barcelona, Barcelona, España Alpega Group A tiempo completo

    About Alpega GroupAlpega Group is a leading software company that offers modular solutions to manage transportation end-to-end, enabling customers to achieve greener transportation processes. With over 35 years of experience in the business, we have established ourselves as a top provider of transportation management systems (TMS).Job DescriptionWe are...

  • Automotive Expert

    hace 5 días


    Barcelona, Barcelona, España Ttec A tiempo completo

    About TTECWe're a company that makes customers happy. Our mission is to help businesses build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology.Job Title: Automotive Expert - Customer Onboarding SpecialistLocation: Athens, GreeceSalary Range: €35,000 - €45,000 per annum (dependent on...


  • Barcelona, Barcelona, España D-Edge A tiempo completo

    Company OverviewD-EDGE is a leading provider of cloud-based e-commerce solutions for hotels worldwide, with a team of over 500 experts in 20 countries. As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.">Salary: $80,000 - $110,000 per year, depending on experienceJob DescriptionWe are seeking an...

  • Technical Specialist

    hace 2 meses


    Barcelona, Barcelona, España Recruit4Work Sl A tiempo completo

    About the Role:We are seeking a skilled Technical Specialist to join our team at {company}. As a key member of our IT department, you will be responsible for providing technical expertise and support to our employees and customers.Key Responsibilities:* Provide technical assistance and support to employees and customers via phone, email, and in-person.*...


  • Barcelona, Barcelona, España 360Learning A tiempo completo

    Company OverviewAt 360Learning, we are revolutionizing the way companies onboard new customers. Our Implementation team plays a crucial role in ensuring seamless onboarding experiences for our clients. We work closely with various departments to understand and document client needs, translating them into effective platform configurations.Job DescriptionWe...


  • Barcelona, Barcelona, España Nestlé Sa A tiempo completo

    Nestlé Sa is seeking a highly skilled Technical Collaboration Specialist to join our IT Team supporting Integrated Business Services.Position Snapshot: Type of Contract: PermanentStream: Information TechnologyType of work: HybridWork Language: Fluent Business EnglishThe role: The Technical Collaboration Specialist enables collaboration between the Business...


  • Barcelona, Barcelona, España Univrse A tiempo completo

    Univrse, a pioneering VR studio in Barcelona, is revolutionizing location-based experiences with Xroam. Our multidisciplinary team combines physical, digital, and virtual worlds to create immersive experiences. We're seeking a skilled Technical Customer Success Specialist to join our international team. As the primary point of contact for customers, you'll...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    OverviewAt Blu Selection, we're seeking a skilled Technical Integration Specialist to join our team. As an Integration Engineer, you will play a crucial role in designing, developing, and maintaining system integrations.


  • Barcelona, Barcelona, España Satispay A tiempo completo

    About SatispayAt Satispay, we're not just reimagining payments; we're pioneering a movement toward simplicity and accessibility.The RoleWe're seeking an experienced KYC Analyst - Merchant to join our team. As a key member of our onboarding process, you will ensure seamless experiences for our valued customers. Collaborating closely with FinCrime, Compliance,...


  • Barcelona, Barcelona, España Recruitment Direct A tiempo completo

    Job Summary:  We are seeking a Senior Digital Marketing Specialist to join our team in Barcelona, Spain. As a key member of our onboarding team, you will work closely with new clients to develop and launch their online advertising campaigns.  In this role, you will be responsible for serving as a trusted consultant, understanding client needs, and...


  • Barcelona, Barcelona, España Mytraffic A tiempo completo

    About MytrafficMytraffic is a leading location intelligence platform serving over 500 customers across various sectors in Europe. Founded in France in 2016, we empower commerce professionals with data-driven insights to design exceptional experiences.We're a hyper-growing scale-up with a Series B fundraising round of 30 Millions € supported by prominent...


  • Barcelona, Barcelona, España Satispay A tiempo completo

    About SatispayWe're pioneering a movement toward simplicity and accessibility in payments, revolutionizing the way people make transactions across Europe.As a Compliance Risk Specialist, you'll play a key role in ensuring seamless onboarding experiences for our valued customers.Role Overview:You will be part of the KYC Team, collaborating closely with...


  • Barcelona, Barcelona, España Gaming Labs International A tiempo completo

    Job SummaryThe Senior Technical Compliance Specialist provides technical consulting services to regulators, manufacturers, and Engineering staff at Gaming Laboratories International. This role is responsible for reviewing and evaluating technical matters related to gaming regulatory compliance. As a key member of the team, you will act as a technical conduit...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Blu Selection is a leading provider of sales and customer service solutions. We're looking for an exceptional Technical Support Specialist to join our team in Athens, Greece. As a Technical Support Specialist, you'll be responsible for delivering top-notch support to our customers.About the RoleThe ideal candidate will have strong technical aptitude, fluency...


  • Barcelona, Barcelona, España Flight Centre A tiempo completo

    **Company Overview**FCM is a global leader in travel management, with a presence in over 100 countries and a team of over 6,500 changemakers. We're not just a company - we're a movement driven by an alternative mindset that thrives on change.About YouWe're seeking a skilled Technical Implementation Specialist to implement and support new entities, markets,...