Technical Implementation Specialist
hace 22 horas
Company Overview
At 360Learning, we are revolutionizing the way companies onboard new customers. Our Implementation team plays a crucial role in ensuring seamless onboarding experiences for our clients. We work closely with various departments to understand and document client needs, translating them into effective platform configurations.
Job Description
We are seeking a highly skilled Technical Implementation Specialist to join our team. As a key member of our implementation process, you will be responsible for setting up and configuring our platform for new customers. Your expertise will be essential in facilitating new integrations, restructuring the platform, and providing advanced advice and assistance to ensure our clients get the most out of our product.
In this role, you will have the opportunity to work with large and strategic accounts, deploying our platform and providing technical expertise to support their growth. You will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.
Key Responsibilities
- Become proficient in our platform through comprehensive training and onboarding
- Develop a deep understanding of our product offering and its capabilities
- Support clients with basic requests through our ticketing system
- Owning a portfolio of existing clients and providing exceptional service
- Collaborating with the Customer Success partner to address functional and technical questions
- Implementing integrations, delivering technical expertise, and troubleshooting issues
Salary
We offer a competitive salary package including a base salary of €65,000 per annum, plus a variable component and equity benefits.
Required Skills and Qualifications
To be successful in this role, you will need:
- 5+ years of professional consulting experience, preferably in a customer-facing role
- Previous deployment experience of SaaS products, ideally HR related
- Project management skills and ability to prioritize multiple customer implementations
- Good understanding and experience working with APIs, SSO configuration & troubleshooting
- Solution-oriented mindset with excellent communication skills
Benefits
As a member of our team, you can expect:
- A flexible work environment with full remote work possibilities
- An attractive compensation package, including a Work From Home stipend
- Comprehensive medical insurance, gym subscription, and 1 month parental leave for the second parent
- Opportunities for professional growth and development
Others
If you are passionate about delivering exceptional customer experiences and have a strong background in technical implementation, we encourage you to apply. Please submit your application, including your resume and a cover letter explaining why you are the ideal candidate for this role.
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