Digital Onboarding Solutions Specialist

hace 3 semanas


Barcelona, Barcelona, España Mytraffic A tiempo completo

About Mytraffic

Mytraffic is a pioneering location intelligence platform in Europe, empowering commerce professionals with cutting-edge analytics and insights to drive informed decision-making. Since its inception in 2016, the company has established itself as a leader in the industry, serving over 500 customers across various sectors, including Retail, Real Estate, Consulting Companies, and Cities.

Career Opportunity

We are seeking an experienced Digital Onboarding Solutions Specialist to join our rapidly growing team. As a key member of our Customer Onboarding department, you will play a vital role in ensuring seamless customer experiences, from initial sales handovers to successful onboarding phases. Your responsibilities will include:

  • Streamlining Onboarding Processes: Develop tailored approaches to onboard new customers and users, utilizing automated workflows and customized interactions to meet their specific needs.
  • Collaborative Teamwork: Work closely with Sales Account Executives (AEs) and Customer Success Managers (CSMs) to create objective-driven onboarding strategies that foster adoption and deliver value to customers.
  • Customer Qualification and Retention: Identify customers' needs, routines, and key contacts to enhance retention, while proactively monitoring portfolio performance to anticipate and mitigate potential issues.
  • Feedback Loop and Innovation: Collaborate with other teams to gather customer feedback, implement new use cases, and continuously improve the overall customer experience.

Requirements

To be successful in this role, you should possess:

  • Proven Experience: A minimum of 2 years of experience in a CSM or Onboarding Specialist role within the B2B SaaS industry, focusing on complex solutions.
  • Linguistic Proficiency: Fluency in both French and English (spoken and written), with proficiency in Spanish being an asset.
  • Adaptability and Communication: The ability to effectively manage significant client portfolios, including key accounts, and tailor your communication style to suit diverse personas.

Compensation Package

The estimated annual salary for this position is approximately €65,000, considering the company's scale-up status, European expansion plans, and the location in Spain (Madrid or Barcelona). This figure may vary based on individual qualifications and experience.



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